Senior Application Support Analyst

• Code Review: Perform detailed code reviews to ensure best practices, coding standards, and security protocols are followed. Provide constructive feedback to developers and recommend improvements to maintain code quality.
• Technical Investigations: Conduct in-depth technical investigations into complex issues, identify root causes, and develop solutions to prevent recurrence. Collaborate with cross-functional teams to implement fixes and improvements.
• Priority 1 (P1) Incident Management: Lead the response to P1 incidents, coordinating across teams to ensure timely and effective resolution. Communicate effectively with stakeholders during incidents and provide post-incident analysis and documentation.
• Root Cause Analysis (RCA): Conduct RCAs for major incidents, identifying corrective actions to mitigate future risks. Provide insights on incident trends and recommend proactive measures.
• Technical Documentation: Create and maintain detailed documentation for code reviews, incident investigations, and RCAs. Ensure knowledge is shared effectively across teams for continuous improvement.
• Continuous Improvement: Identify areas of improvement in processes and tools, propose enhancements, and lead initiatives to improve code quality, incident response, and system reliability.

Working the US business hours (India night-time is a must ask)

• Education: Bachelor s degree in Computer Science, Software Engineering, or related field.
• Typically required 5-7 years of experience; 3 years with a masters degree or equivalent work experience
• Experience: 8+ years in a technical role involving code review, incident investigation, and incident management.

• Proficiency in Python, SQL , Batch Scripting
• Strong understanding of software architecture, debugging, and troubleshooting.
• Experience with incident management tools like Salesforce and code review tools Git, Bitbucket.

• Problem-Solving Skills: Ability to analyze complex issues quickly and determine effective solutions. Strong critical thinking and troubleshooting skills.
• Communication: Excellent verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.

• Certifications: Relevant certifications such as ITIL, AWS Certified Developer, or Certified ScrumMaster.
• Additional Experience: Experience with DevOps practices, CI/CD pipelines, and automation tools.

• Opportunity to work in a dynamic, fast-paced environment where your contributions directly impact our products and services.
• Collaborative team culture with a focus on continuous learning and professional growth.
• Competitive salary and benefits, with opportunities for advancement.

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & we'llness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs You Earned it