We are seeking an experienced Scrum Master with deep expertise in program management to lead agile delivery of global enterprise IT infrastructure and security projects. This role requires a blend of program management skills and technical understanding of infrastructure domains including cloud platforms, network systems, and enterprise applications.

Key Responsibilities

Agile Leadership & Facilitation

Facilitate all Scrum ceremonies (daily standups, sprint planning, retrospectives, sprint reviews) for multiple infrastructure teams
Remove impediments and blockers that impact team velocity and program delivery
Foster continuous improvement culture through retrospectives and process optimization
Guide teams through scaling frameworks (SAFe, LeSS, or Nexus) for large infrastructure initiatives

Program Management

Coordinate cross-functional infrastructure programs involving multiple teams, vendors, and stakeholders
Develop and maintain program roadmaps, release plans, and dependency management frameworks
Manage program-level risks, issues, and escalations with senior leadership
Establish and track key performance indicators (KPIs) and program health metrics
Facilitate program increment (PI) planning and quarterly business reviews
Ensure alignment between infrastructure delivery and business objectives

Infrastructure Domain Leadership

Partner with Infrastructure Architects, Engineers, and Operations teams on technical delivery
Support planning and execution of infrastructure modernization initiatives (cloud migration, network upgrades)
Coordinate with IT Service Management (ITSM) processes for production deployments
Facilitate integration between infrastructure teams and application development groups
Manage dependencies between infrastructure and business applications

Stakeholder Management & Communication

Serve as primary liaison between infrastructure teams and business stakeholders
Provide transparent program status reporting to executive leadership
Facilitate cross-team coordination and conflict resolution
Build strong relationships with vendor partners and third-party service providers
Communicate complex technical concepts to non-technical stakeholders

Required Qualifications

Certifications & Education

Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification required
Advanced Scrum Master certification (CSP-SM, PSM II/III) preferred
Scaled Agile Framework (SAFe) certification (SPC, RTE, or SA) highly preferred
Program Management Professional (PgMP) or equivalent program management certification preferred
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Experience Requirements

5+ years of Scrum Master experience with at least 3 years in infrastructure or platform teams
3+ years of program management experience leading complex, multi-team initiatives
Proven track record managing infrastructure programs (cloud platforms, networking, enterprise applications)
Experience with infrastructure technologies: AWS/Azure, networking protocols, databases, monitoring tools
Strong background in IT Service Management (ITIL) and DevOps practices
Experience with agile scaling frameworks in enterprise environments

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Scrum Master Enterprise Infrastructure & Security