We are seeking a proactive and technically sound Network L1 Engineer to join our global 24x7 network operations team. The role involves first-level support for enterprise network infrastructure, issue triaging, and collaboration with L2 teams for resolution. The ideal candidate will have hands-on experience in a corporate or enterprise networking environment, with a solid foundation in L1-level troubleshooting and incident response.

Note:

This role is strictly for candidates with a corporate or enterprise network background. Candidates who come with experience in ISP NOC, telecom core networks, customer provisioning, desktop support, field support for ISP/telecom/banking, or L1 monitoring roles are discouraged from applying as this experience does not align with our current requirement for this role.

Key Responsibilities:

Provide first-line support for enterprise network issues including WAN, LAN, VPN, and wireless

Perform initial L1-level troubleshooting of routers, switches, firewalls, wireless controllers

Manage and triage alerts; escalate as needed to L2 teams with preliminary analysis.

Support basic network configurations, connectivity testing, and hardware health checks

Ensure timely logging, categorization, and documentation of incidents and service requests

Execute standard operating procedures (SOPs) and follow predefined runbooks for repetitive tasks

Assist in collecting logs, configuration data, and other artifacts for deeper analysis by L2/L3 teams

Work in rotational shifts for 24x7 global operations including night and weekend coverage

Maintain shift handover notes and status updates to ensure operational continuity

Collaborate with internal stakeholders and vendors on ticket updates and follow-ups

Required Skills & Qualifications:

Total Experience: 2 to 3 years

Relevant Network Experience (Enterprise/Corporate): 1 to 2 years

Proven hands-on L1-level experience with enterprise networking technologies

(Cisco, Juniper, Fortinet, etc.)

Familiarity with network security best practices and configurations

Ability to work in 24x7 shift operations, including night/weekend rotations

Preferred Skills & Qualifications:

Bachelors in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree

Industry certifications such as CCNA, CompTIA Network+ or equivalent

Strong documentation, verbal and written communication skills

Good analytical, problem-solving, and decision-making skills

Excellent communication and interpersonal skills to collaborate with cross-functional teams

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you re passionate about technology and eager to make an impact, we d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

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