SAP Concur

You will be responsible for providing functional and technical support for SAP Concur solutions as a Concur Product Support Specialist. Your main duties will include resolving user issues, managing configurations, and ensuring smooth operation of expense management, travel booking, and invoice processing modules. Specifically, you will: - Act as the primary point of contact for Concur-related incidents, service requests, and inquiries. - Troubleshoot and resolve issues related to Concur Expense, Travel, and Invoice modules. - Support users with expense report creation, approval workflows, travel booking, and reimbursement processing. - Perform user account setup, role assignments, and configuration updates in Concur. - Monitor integrations between Concur and ERP/HR systems (e.g., SAP, Oracle, Workday) to ensure data accuracy and timely synchronization. - Collaborate with Finance, HR, and IT teams to address policy compliance, system enhancements, and automation opportunities. - Maintain documentation for processes, knowledge base articles, and standard operating procedures. - Coordinate with SAP Concur support (vendor) for escalations and advanced troubleshooting. - Conduct user training, onboarding, and refresher sessions to drive adoption and compliance. - Participate in system upgrades, testing, and deployment of new features. - Track KPIs and prepare regular reports on system usage, error trends, and resolution times. Qualifications required for this role include: - Bachelor's degree in Information Technology, Finance, Business Administration, or related field. - 2-5 years of hands-on experience supporting SAP Concur solutions (Expense/Travel/Invoice). - Strong knowledge of expense policies, corporate travel management, and financial workflows. - Familiarity with ERP integrations (SAP, Oracle, Workday, or others). - Excellent analytical, troubleshooting, and problem-solving skills. - Strong communication and interpersonal skills for handling end-users and stakeholders. - Ability to manage multiple priorities in a fast-paced environment. Preferred qualifications for this position may include experience in ticketing tools (ServiceNow), exposure to finance/accounting processes (AP, reimbursement cycles), and knowledge of reporting & analytics tools for Concur (Cognos, Intelligence Reporting).,