SAP Concur

About the job

A Better Together philosophy towards building a better world

Position Summary

Concur Product Support Specialist

Key Responsibilities

• Act as the primary point of contact for Concur-related incidents, service requests, and inquiries.
  
• Troubleshoot and resolve issues related to

  Concur Expense, Travel, and Invoice

  modules.
• Support users with

  expense report creation, approval workflows, travel booking, and reimbursement processing

  .
• Perform

  user account setup, role assignments, and configuration updates

  in Concur.
• Monitor integrations between Concur and ERP/HR systems (e.g., SAP, Oracle, Workday) to ensure data accuracy and timely synchronization.
  
• Collaborate with Finance, HR, and IT teams to address policy compliance, system enhancements, and automation opportunities.
  
• Maintain documentation for processes, knowledge base articles, and standard operating procedures.
  
• Coordinate with SAP Concur support (vendor) for escalations and advanced troubleshooting.
  
• Conduct

  user training, onboarding, and refresher sessions

  to drive adoption and compliance.
• Participate in

  system upgrades, testing, and deployment of new features

  .
• Track KPIs and prepare regular reports on system usage, error trends, and resolution times.
  

Required Skills & Qualifications

• Bachelor's degree in

  Information Technology, Finance, Business Administration, or related field

  .
• 25 years of hands-on experience supporting

  SAP Concur solutions

  (Expense/Travel/Invoice).
• Strong knowledge of

  expense policies, corporate travel management, and financial workflows

  .
• Familiarity with

  ERP integrations (SAP, Oracle, Workday, or others)

  .
• Excellent analytical, troubleshooting, and problem-solving skills.
  
• Strong communication and interpersonal skills for handling end-users and stakeholders.
  
• Ability to manage multiple priorities in a fast-paced environment.
  

Preferred Qualifications

• Experience in

  ticketing tools (ServiceNow) desired but not mandatory

• Exposure to

  finance/accounting processes

  (AP, reimbursement cycles).
• Knowledge of

  reporting & analytics tools

  for Concur (Cognos, Intelligence Reporting).