Salesforce Tech Lead/Delivery Manager

Role Overview

We are seeking a Technical Manager to lead engineering maturity and delivery governance across our Salesforce ecosystem, spanning internal and vendor teams. This is a hands-on leadership role combining technical oversight, process governance, and cross-vendor team alignment, with a strong focus on Service Cloud, Experience Cloud, and Field Service Lightning.

The role demands a mix of strategic thinking and tactical delivery management, with the ability to drive quality improvements, introduce engineering best practices, and embed a strong agile culture within a multi-vendor, distributed environment.

Required Qualifications & Skills

• Bachelors degree in Computer Science, Engineering, or related field.
• 8+ years of Salesforce experience, with hands-on expertise in:
• Service Cloud, Experience Cloud, Field Service Lightning
• Apex, LWC, Aura, SOQL/SOSL, Flows
• 3-5+ years in a technical leadership role, preferably across distributed or vendor teams.
• Proven ability to stabilise delivery, introduce engineering discipline, and lead agile transformations.
• Solid understanding of Salesforce security model, platform limitations, and governance constraints.
• Experience driving maturity across CI/CD, documentation, and quality gates.
• Effective communicator with ability to influence and mentor cross-functional teams.

Preferred

• Salesforce certifications (e.g., Platform Developer I/II, Service Cloud Consultant)
• Certified Scrum Master (CSM) or equivalent
• Prior experience in multi-vendor environments or vendor performance management

Key Responsibilities

Strategic Engineering Governance

• Define and enforce coding standards, component design guidelines, and review practices across development team.
• Champion preventive engineering early defect detection, code quality metrics, and test automation.
• Coordinate cross-vendor architecture/design reviews in partnership with the Solution Architect.
• Promote platform governance secure coding, permission model hygiene, and scalable designs.

Tactical Delivery Oversight

• Work closely with the current vendors delivery team to stabilise output quality and delivery velocity.
• Guide daily development activities including code reviews, story validations, and defect triaging.
• Identify root causes of recurring quality issues and drive immediate remediation plans.
• Establish backlog readiness, definition of done, and user story hygiene.

Agile Process Maturity

• Act as a coach, helping enforce agile principles and eliminating waterfall behaviours.
• Improve agile ceremonies (standups, planning, retrospectives) and drive ownership in sprint execution.
• Establish and maintain process discipline for documentation, traceability, and component versioning.

Cross-Vendor Team Alignment

• Ensure fair workload distribution and role clarity across internal and external resources.
• Conduct skill and maturity assessments, identifying gaps and recommending improvements.
• Promote collaborative behaviours, feedback loops, and accountability in a hybrid delivery setup.

KPI Ownership

• Define, implement, and monitor delivery KPIs (e.g., code quality, velocity, defect rates, documentation hygiene).
• Provide regular reporting and improvement plans based on performance metrics.

Share your resume with below details to js001102065@techmahindra.com

Current and expected CTC

Notice period

Experience as Tech Lead/Delivery Manager

Experience in Salesforce Sales/Service cloud