Senior Manager IT Delivery

Technology Consulting

Title: Senior Manager II, IT Delivery

EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.  

Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, youll work with technologists and business experts, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.  Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients.  Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology

Client Technology (CT) -

Enterprise Workplace Technology (EWT) –

Information Security (Info Sec) -

The opportunity

The role provides the strategic direction, oversees and leads a team of technical support staff who design, develop, test, implement and monitor software and tools. Acts as a subject matter expert and thought leader, and manages the implementation of divisional products. Leads the evaluation and selection of IT vendor products. Partners with leaders to strategize and effectively shape IT demand that will deliver business impact. The role also oversees the planning, execution, and delivery of IT projects to ensure alignment with strategic goals, develops comprehensive project plans, manages budgets, and allocates resources efficiently. It involves leading cross-functional teams, mitigating risks, enhancing cybersecurity frameworks, and monitoring project performance to ensure timely, high-quality deliverables. Additionally, the role manages vendor relationships and third-party service providers to ensure successful project outcomes.

Your key responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Provides full strategic ownership for delivering software releases relating to the product for the business units, managing the testing, evaluation, and selection of IT vendor products. Works with business clients to determine scope, and develops and implements environmental requirements for each project.
• Develops and implements staffing and operational plans. Effectively leverages various staffing options and manages a global workforce. Develops and implements short and long term department goals and ensures alignment with the overall strategy. Monitors service delivery metrics and overall performance.
• Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives. Identifies opportunities for continuous improvement and implements appropriate strategies and technologies for building products and delivering services.
• Leads quality initiatives to improve the delivery of service levels. Plans, develops, and executes short and long-range goals to ensure divisional success.
• Develops and maintains relationships with key stakeholders to provide long-term collaborations and deliver successful business outcomes.
• Reviews expenses and ensures department operates within budgetary guidelines. Leads the strategy and execution to build, buy, and integrate business technology solutions.
• Ensures staff complies with information technology and information security policies and procedures, and verifies that deliverables meet requirements.
• Participates in special projects and performs other duties as assigned.
• Oversees the planning, execution, and delivery of IT projects, ensuring alignment with the organization's business objectives and strategic goals.
• Develops comprehensive project plans, sets timelines, allocates resources efficiently, and manages budgets to ensure successful project delivery.
• Leads cross-functional teams, fostering collaboration and effectively communicating project progress and updates to stakeholders.
• Identifies potential risks throughout the project lifecycle and implements strategies to mitigate them, ensuring smooth project delivery.
• Enhances cybersecurity frameworks by integrating advanced security measures and best practices into IT projects to safeguard company data and assets.
• Monitors and evaluates project performance against goals, adjusting plans as necessary to maintain alignment with business priorities.
• Manages vendor relationships and third-party service providers, ensuring timely and quality deliverables within project scope.

Skills and attributes for success

• A team player with strong analytical, communication and interpersonal skills
• Constantly updating yourself about new technologies in the market
• A winning personality and the ability to become a trusted advisor to the stakeholders

To qualify for the role,

• Minimum 12 years of experience in IT delivery, project management, or technology leadership roles, with expertise in software implementation and team management.
• Bachelor’s degree (B.E./B.Tech) in Computer Science, Information Technology, or related field; Master’s degree in Technology, Business Administration, or equivalent preferred.
• Proven experience in IT project planning, software development lifecycle (SDLC), and enterprise software delivery.
• Strong knowledge in vendor management, risk mitigation, and budget control.
• Experience in cybersecurity principles and integrating security best practices into IT solutions.
• Strong communication and leadership skills for managing cross-functional teams and external vendors.

Ideally, you’ll also have

• Strong verbal and written communication, facilitation, relationship-building, presentation and negotiation skills.
• Be highly flexible, adaptable, and creative.
• Comfortable interacting with senior executives (within the firm and at the client)

What we look for

• Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark.

Apply now.