Salesforce QA Analyst and Scrum Master

Role & responsibilities

• Experience with Salesforce.com (SFDC) Sales Cloud and Service Cloud functionality.

• 3+ years of experience in automated testing execution with full hands-on experience.
• Provar application hands-on experience in crafting test cases.
• Completing official Provar certifications.
• Proven experience as a Scrum Master, successfully leading multiple Scrum teams simultaneously.
• The ability to not just identify issues but to anticipate potential roadblocks or delivery challenges before they fully materialize. This involves foresight and a deep understanding of the project's dependencies, team capacity, and technical landscape within both Salesforce and SAP.
• Work closely with upstream and downstream application teams to execute E2E test cases.
• Good hands-on Knowledge of SQL Queries, Inspector, Workbench or Data loader.
• Ability to handle multiple tasks simultaneously with good time-management skills.
• Good knowledge of Microsoft Excel.
• Ability to work in a fast-paced environment with minimal supervision.
• Sense of ownership alongside critical thinking and problem-solving skills.
• Experience with Jira & Confluence.
• Team player with great interpersonal and communication skills.
• Self-learner with a constant strive for additional education in the testing field.
• Providing guidance and learning for colleagues and other members outside the SFDC group.
• Proficient English - Reading & Writing.

Preferred candidate profile

• Facilitate and coach two concurrent Scrum teams (10+ members each, 4+ different skill sets in each) in all aspects of Scrum, ensuring adherence to agile principles and best practices.

• Drive the adoption and continuous improvement of Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

• Analyzing requirements to prepare effective test plans and test cases, working with Product Owners on required clarifications and with developers on understanding actual development.

• Generate quality reports and dashboards internally with the team and for leaders and PMs that present project status or Ad-Hoc.

• Generate a sense of knowledge sharing within the team, by providing an example.

• Responsible for testing CRM functionalities, automations, data, and processes, new or existing.

• Design, develop maintain and execute automated test scenarios.

• Seeking ways to improve the testing process as well as communication with stakeholders.

• Exploring, analyzing and reviewing user stories for validity and feasibility.

• Collaborate closely and liaise with project teams in other parts of the world.

• Execute all levels of testing (System, Integration, and Regression).

• Monitor and report on team progress, metrics, and key performance indicators. Including immediate changes per Scrum Velocity & Burndown. With that in mind, providing clear, and actionable written updates that highlight issues, impact, and next steps for resolution.

• Engage with fellow Scrum Masters, as part of the organizational Scrum of Scrums, while sharing resources, optimizing KT efforts and improving SM understanding of SAP & Salesforce life cycle.

• Detect and track software defects and inconsistencies.

• Communicate findings to technical and non-technical colleagues.

• Provide timely solutions to meet tasks and project timelines.

• Identify technical workarounds to facilitate quality execution.

• Apply quality engineering principles throughout the Agile product lifecycle with hands-on experience with Scrum methodology.