The Senior Salesforce Platform Engineer is a key role responsible for the proactive management, optimization, and governance of the Salesforce platform to ensure its stability, security, and efficiency. The role involves overseeing daily operational activities, platform health, automation of deployment processes, observability practices, business continuity, and managing development environments to support consistent and reliable development workflows. The role also supports the development of custom solutions and integrations to meet evolving business requirements.
What youll be DOING
What will your essential responsibilities include?
- Manage daily Salesforce platform administration, including user provisioning, roles, profiles, permission sets, and data access controls.
- Monitor system performance, conduct regular health checks, and perform audits to ensure optimal operation.
- Handle data quality initiatives, including data imports, exports, deduplication, and cleansing.
- Maintain comprehensive documentation of configurations, processes, and architecture.
- Implement and enforce governance standards, compliance policies, and best practices.
- Troubleshoot issues, resolve incidents, and provide user support to maintain platform stability.
- Coordinate platform updates, releases, and maintenance activities with minimal disruption.
- Monitor and optimize storage, licensing, and integration endpoints.
- Design, implement, and maintain the Salesforce security architecture, including roles, profiles, permission sets, sharing rules, and field-level security.
- Ensure data security and compliance with organizational policies and data privacy regulations.
- Conduct regular security reviews, audits, and vulnerability assessments.
- Manage access controls for integrations and external systems.
- Implement and oversee data encryption strategies, including Field Encryption and Platform Encryption, to protect sensitive data at rest.
- Collaborate with stakeholders to define security requirements and best practices.
- Stay informed of Salesforce security features and implement necessary configurations to mitigate risks.
- Design, develop, and deploy custom Salesforce applications, components, and integrations using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce APIs.
- Build automation workflows, process builders, flows, and other declarative solutions to improve operational efficiency.
- Conduct testing, code reviews, and troubleshoot custom developments.
- Assist with data migration and integration projects, ensuring solutions align with operational needs.
- Design, implement, and maintain Continuous Integration/Continuous Deployment (CI/CD) pipelines for Salesforce development projects.
- Automate build, test, and deployment processes using tools like Salesforce CLI, Harness, Git, or other relevant DevOps tools.
- Ensure seamless, reliable, and repeatable deployment processes to production and sandbox environments.
- Collaborate with development and operations teams to improve deployment workflows and reduce deployment risk.
- Manage multiple Salesforce development environments (sandboxes, scratch orgs, and production) to support development, testing, and deployment workflows.
- Establish and enforce environment management policies, including naming conventions, access controls, and refresh schedules.
- Coordinate environment provisioning, refreshes, and decommissioning to ensure consistency and availability.
- Support developers and testers in environment setup, configuration, and troubleshooting.
- Maintain version control practices and integrate environment management with CI/CD pipelines.
- Implement and manage monitoring tools and dashboards to track platform health, performance metrics, and system logs.
- Establish alerting mechanisms for platform issues, performance degradation, or security incidents.
- Use observability data to proactively identify issues, root causes, and areas for improvement.
- Collaborate with operations teams to ensure continuous visibility into platform operations and facilitate rapid incident response.
- Develop, implement, and maintain backup and recovery strategies for Salesforce data and metadata.
- Regularly test backup and recovery procedures to ensure data integrity and availability.
- Collaborate with stakeholders to define recovery time objectives (RTO) and recovery point objectives (RPO).
- Ensure compliance with organizational policies and industry standards related to data protection and business continuity.
- Lead or support incident response efforts related to data loss or platform outages, ensuring minimal disruption to business operations.
- Stay informed about Salesforce platform features, upgrades, and best practices.
- Collaborate with stakeholders to identify opportunities for platform improvements and automation.
- Lead solution design for complex requirements, ensuring solutions are scalable, secure, and aligned with organizational standards.
- Mentor junior team members in operational best practices, development standards, observability techniques, and environment management.
- Work closely with business teams to understand operational difficulties and provide technical support.
- Deliver training and develop documentation for end-users and administrators.
- Act as a trusted advisor for platform enhancements, operational strategies, resilience planning, and security.
You will report to Technical Lead.
What you will BRING
Were looking for someone who has these abilities and skills:
Required Skills and Abilities:
- Bachelors degree in Computer Science, Information Technology, or related field.
- Relevant years of experience in Salesforce administration, development, platform management, environment management, observability, security, and business continuity.
- Salesforce certifications such as Salesforce Certified Administrator, Platform Developer I & II, and System or Application Architect are highly desirable.
- Deep knowledge of Salesforce declarative tools, security model, data management, encryption strategies, DevOps practices, observability, disaster recovery, and environment management.
- Proven experience designing and managing CI/CD pipelines for Salesforce.
- Experience with monitoring tools, backup, recovery solutions, encryption, and environment provisioning.
- Proficiency in Apex, Lightning Web Components, Visualforce, Salesforce APIs, and monitoring/recovery tools.
- Robust troubleshooting, problem-solving, and communication skills.
- Ability to prioritize operational stability while delivering solutions.
Desired Skills and Abilities:
- Experience with multiple Salesforce clouds (Sales, Service, Financial Service Cloud).
- Familiarity with other programming languages (Java, JavaScript, SQL).
- Knowledge of Agile methodologies and project management tools.
