40 Salesforce Implementation Jobs - Page 2

NOTE- Only looking for Salesforce Functional Consultants/ Techno- Functional Consultants with end to end implementation experience. This is NOT a Technical role (No Developers/ Admins/ Testers) Hiring for- Services based MNC Client Locations - Bangalore/ Gurugram Role - Salesforce Functional Consultant - Sales/ Services Cloud Responsibilities- Translate clients business goals/ challenges into technology roadmaps and architecture designs. Conduct research, comprehend analyst reports, keep abreast of technology trends and identify applicability to clients business/ technology ecosystem. Define enterprise blueprints that leverage emerging architecture patterns and industry/ functional solutions. Experience and Skill-set Required- Understanding of business parameters and drivers and the ability to articulate technology issues in business terms and vice-versa Capable of building end to end business solutions, end to end project delivery lifecycle. Knowledge of major technologies. Experience in multiple full lifecycle implementations. Experience of one or more of emerging technologies/ methodologies - Agile, DevOps, Artificial Intelligence, Automation, Blockchain, Cloud, Data/ Analytics and Security and IoT Interested candidates can reach on Neha 9599788568 neha.singh@mounttalent.com

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Job Title: Salesforce Architect Location: Bengaluru, Hyderbad Experience: 15+ Years About the Role: We are looking for a seasoned Salesforce Architect with strong expertise in Sales Cloud, Service Cloud , and presales engagement to join our growing team. If you have a deep understanding of enterprise Salesforce implementations and a passion for solution design and client interaction, this role is for you. Key Responsibilities: Architect and design scalable Salesforce solutions aligned with client business needs Lead technical discussions with clients, pre-sales teams, and developers Collaborate on presales strategy and build solution frameworks and accelerators Ensure performance, quality, and responsiveness of applications Stay up to date with Salesforce platform innovations and best practices Qualifications: 15+ years of experience with Salesforce architecture and deployments Hands-on with Sales Cloud , Service Cloud , and integrations Strong experience in presales , solutioning , and technical leadership Familiarity with Marketing Cloud , CPQ , or other Salesforce products is a plus Salesforce certifications (CTA, Application Architect, etc.) preferred Why Join Us? Work on cutting-edge, enterprise-scale Salesforce solutions Collaborate with a highly skilled and dynamic team Opportunity to contribute to presales strategy and technology partnerships If you're interested or know someone who might be a good fit, please reply to this email or share your updated resume at mary.nancy1@sonata-software.com

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy Are you passionate about the chance to bring your Salesforce Conga CPQ experience to a strong development team through complex, full life cycle implementation in a world class company? The Commercial Engineering Organization within Thomson Reuters is looking to add a strong and experienced Salesforce/Conga CPQ Engineer to a well-established global engineering team. This position requires someone who is a passionate about technology, a strong team player, and is comfortable working with a variety of people and technology stacks. This is a chance to get in and make an impact transforming the way our customers interact with us as we shape the next generation of an enterprise-wide experience. About the role: As a Senior Salesforce Conga CPQ Engineer, you will: Provide guidance and leadership in Salesforce Conga (Apttus) CPQ implementation projects, ensuring solutions align with business objectives, adhere to technology best practices, and meet quality management standards, including conducting code reviews. Analyze existing business processes and challenges, recommending effective solutions leveraging Salesforce Conga CPQ. Design and develop applications aligning with long and short-term IT and business strategies, with a focus on integration expertise across the organization. Drive the entire lifecycle of integration solutions, from conception to launch. Demonstrate flexibility, address issues professionally, and manage project timelines effectively while adapting to changing priorities. Establish programming and development standards, procedures, and architectures to promote code reuse and maintainability. Possess a thorough understanding of object-oriented approaches in program design, coding, testing, and debugging. Effectively deliver technical design and technical stories, adhering to established development standards and procedures. Provide technical remediation and resolution of technical issues. Support the design and approval of integrations between Salesforce and other systems. Ensure adherence to Salesforce governor limits during custom solution development, leveraging features like asynchronous processing, batch processing, and efficient coding techniques. Thoroughly document every development task using design documents and flow diagrams to maintain clarity and consistency. Conduct in-depth reviews of development done by peers and provide constructive feedback to maintain code quality. Provide technical expertise, mentor, and motivation to team members. Foster a culture of continuous improvement, learning, innovation, and deployment. Prepare solution development estimates including technical planning and dependencies. Work closely with the Engineers and Product teams to deliver the solution, identify and recommend ways to standardize configuration, and move towards a generic approach. Stay updated on emerging technologies to develop innovative business solutions and applications. About You You are an ideal fit for the role of a Senior Salesforce Conga CPQ Engineer if you have: 5+ years of experience in Salesforce Conga (Apttus) CPQ projects, demonstrating implementation and design expertise. 2+ years of experience in .Net and C# coding, with a strong grasp of Solid principles, Oops concepts, design patterns and Async programming. Experience in leading design and solutions with Enterprise Architecture for Salesforce Conga CPQ implementations. Strong analytical skills with the ability to troubleshoot complex systems issues. In-depth understanding of Salesforce Conga CPQ capabilities, best practices, limitations, and the ability to clearly communicate those to key stakeholders. Ability to design and develop best-of-breed applications using Conga. Strong technical knowledge of product modeling, pricing, quotation, contract lifecycle, and data migration including understanding of CPQ approvals and discounts. A good grasp of technical and quality standards, best practices, and guidelines Experience building flow process software using tools like Lucid Chart, Visio, or another similar tool. Experience with cloud platforms (preference to AWS), Microservices (good to have) and integration tools (preference to Dell Boomi, Apigee, Informatica) Experience working in an Agile environment and applying DevOps principles. Knowledge of subscriptions, Zilliant Pricing, and Commerce is an asset but not required.

NOTE- Looking for Salesforce Developers only with experience of implementation Hiring for- Leading MNC Client Locations - Bangalore/ Hyderabad/ Kolkata/ Chennai/ Pune Role - Salesforce Developer- Health Cloud/ Lightning Web Components/ Lightning Aura Components Offered salary - 30-35% hike on current fixed CTC (Not negotiable) Key Responsibilities : Experience of design, development, configuration and implementation of Salesforce Health Cloud/ Lightning Web Components/ Lightning Aura Components/ Conga CPQ Experience of at least one full-lifecycle of Salesforce implementations in techno-functional role Design and configure Salesforce Cloud to support healthcare-specific processes, including patient management, care plans-coordination, case management, provider search/cards, utilization/relationship management Experience should also include implementation of payer and provider organization. Technical Experience : Good Understanding of Data Migration and understanding of Cloud Data Models Experience on Salesforces Shield, OmniStudio is an added advantage Design and develop custom solutions on the salesforce platform including significant work in LWC, Aura, Apex, Visualforce and application integration Experience in implementing Enterprise Salesforce integration with Soap/REST/ Web services/ Boomi Experience desired in using data migration solutions Apex Data Loader, DB Amp etc and Web API

NOTE- Looking for Salesforce Developers only with experience of implementation Hiring for- Leading MNC Client Locations - Bangalore/ Hyderabad/ Kolkata/ Chennai/ Pune Role - Salesforce Developer- Health Cloud/ Lightning Web Components/ Lightning Aura Components Offered salary - 30-35% hike on current fixed CTC (Not negotiable) Key Responsibilities : Experience of design, development, configuration and implementation of Salesforce Health Cloud/ Lightning Web Components/ Lightning Aura Components/ Conga CPQ Experience of at least one full-lifecycle of Salesforce implementations in techno-functional role Design and configure Salesforce Cloud to support healthcare-specific processes, including patient management, care plans-coordination, case management, provider search/cards, utilization/relationship management Experience should also include implementation of payer and provider organization. Technical Experience : Good Understanding of Data Migration and understanding of Cloud Data Models Experience on Salesforces Shield, OmniStudio is an added advantage Design and develop custom solutions on the salesforce platform including significant work in LWC, Aura, Apex, Visualforce and application integration Experience in implementing Enterprise Salesforce integration with Soap/REST/ Web services/ Boomi Experience desired in using data migration solutions Apex Data Loader, DB Amp etc and Web API

NOTE- Only looking for Salesforce Functional Consultants/ Techno- Functional Consultants with end to end implementation experience. This is NOT a Technical role (No Developers/ Admins/ Testers) Hiring for- Services based MNC Client Locations - Bangalore/ Gurugram Role - Salesforce Functional Consultant - Sales/ Services Cloud Responsibilities- Translate clients business goals/ challenges into technology roadmaps and architecture designs. Conduct research, comprehend analyst reports, keep abreast of technology trends and identify applicability to clients business/ technology ecosystem. Define enterprise blueprints that leverage emerging architecture patterns and industry/ functional solutions. Experience and Skill-set Required- Understanding of business parameters and drivers and the ability to articulate technology issues in business terms and vice-versa Capable of building end to end business solutions, end to end project delivery lifecycle. Knowledge of major technologies. Experience in multiple full lifecycle implementations. Experience of one or more of emerging technologies/ methodologies - Agile, DevOps, Artificial Intelligence, Automation, Blockchain, Cloud, Data/ Analytics and Security and IoT Interested candidates can reach on Neha 9599788568 [HIDDEN TEXT]

Job Summary: We are seeking a highly skilled and motivated Salesforce Developer with expertise in Salesforce Data Cloud and Salesforce Loyalty Cloud to join our team. In this role, you will be responsible for designing, developing, implementing, and integrating customized applications and solutions that support our evolving business needs across both cloud platforms. You will work closely with cross-functional teams to build scalable and personalized experiences using the Salesforce platform. This role requires a strong understanding of Salesforce Loyalty Management, Data Cloud, Experience Cloud , Marketing Cloud , and Salesforce development tools such as Apex , LWC , and Flows . Compensation: The compensation will depend upon the experience and caliber you possess. Industry: Information Technology Department: Engineering Educational Qualification: Proven work experience in designing, developing, customizing, and implementing Salesforce solutions on Loyalty Cloud and Data Cloud Bachelors degree in Computer Science, Software Engineering, or a related field. Certifications in the related field is a plus. Key Responsibilities: Design, develop, and deploy scalable, high-performance Salesforce solutions leveraging Data Cloud and Loyalty Cloud . Build and customize Salesforce features using Apex , Visualforce , Lightning Components , and Lightning Web Components (LWC) . Connect and synchronize Salesforce Data Cloud with CRM and Loyalty Cloud to activate customer segments and behavioral insights. Implement and maintain Salesforce Loyalty Cloud features, including program rules, tiers, point accrual/redemption logic, and member lifecycle management. Leverage Salesforce Data Cloud (CDP) for unified customer profiles, segmentation, and activation across marketing and engagement platforms. Create robust data pipelines and integrations with external systems using REST/SOAP APIs and tools like MuleSoft . Implement loyalty management features including tier logic, points accrual/redemption, member lifecycle, and offers. Ensure high system performance through debugging, troubleshooting, and tuning. Implement and uphold best practices for data governance , security , and regulatory compliance . Perform data migration , data transformation , and cleansing activities as needed. Create and maintain technical documentation , including solution designs, architecture diagrams, and configuration guides. Conduct unit testing , assist in user acceptance testing (UAT) , and resolve production issues. Stay up to date with Salesforce platform enhancements, especially around Data Cloud and Loyalty Cloud , and recommend innovative improvements. Collaborate with product managers, marketers, and analysts to ensure accuracy in business logic and data flow. Provide technical mentorship to junior developers and perform code reviews to ensure high-quality, maintainable code. Actively contribute to the design and deployment of innovative Salesforce features that enhance customer engagement and satisfaction. Key Skills Required: Proven experience with Salesforce Loyalty Management and Salesforce Data Cloud . Proficient in Salesforce development tools : Apex, SOQL, LWC, Visualforce, Flow Builder. Experience integrating Salesforce with external systems via APIs and middleware. Knowledge of Salesforce architecture, data modeling, and security best practices. Experience with Agile methodology and tools like Jira or Azure DevOps. Excellent communication, collaboration, and problem-solving skills. Strong documentation and testing practices. Stay updated with Salesforce platform updates, new features, and industry best practices to recommend and implement process improvements and optimizations. Benefits and Perks: Flexible remote/hybrid work options with outcome-focused autonomy Custom compensation packages aligned with your expertise and market value Lead high-impact, career-defining projects with global clients Influence internal growth by mentoring future leaders and building elite teams Direct collaboration with executive leadership Represent Cyntexa at global industry events and strategic platforms Paid Leaves Maternity / Paternity Leaves Health Insurance

We are Hiring for a Leadership role "AGM - CRM Salesforce", Role is pivotal in driving our Salesforce strategy across the organization. Looking for individuals who manage key accounts and oversee Salesforce implementations across multiple business units the role will be focusing more on strategic and managerial responsibilities. Education: B.E + MBA - Sales & Marketing (Mandatory) (Full Time) Experience: Minimum 12 Years & Max 22 Years Key Responsibilities: People Management : Leading and mentoring a diverse team Stakeholder Management : Engaging with BU heads, internal Salesforce teams, and CDIO Platform Oversight : Managing Sales Cloud , Service Cloud , and Marketing Cloud Strategic Visioning : Aligning CRM initiatives with broader business goals Complexity Handling : Navigating ambiguity, scale, and cross-functional challenges Preferred: Salesforce knowledge on Configuration, Customization & Integration experience in SFDC Sales & Service Cloud 12 yrs of total work experience out of which 5 -7 yrs in salesforce product management with a thorough understanding of Sales/Service/Marketing cloud and related SFDC tools. Must have managed 3+ end to end CRM (SFDC) program implementation for large scale, complex, multi-site and multi-regional, high visibility customer deployments involving cross-functional and cross-regional project teams Experience with high-profile product and project launches. Salesforce product knowledge as well as the ability and experience to demonstrate how they have improved efficiencies, user experience, impacted business outcomes, and delivered value using product expertise. KRA: A Product manager role is at the intersection of technology, business, and user experience. A Salesforce (SFDC) Product Manager typically has a range of responsibilities focused on managing the Salesforce platform and ensuring it aligns with business needs. This role ensures to achieve full potential of CRM implementation through measurable benefit realization, best practice implementation in process & technology. The incumbent will be responsible to lead the OneCRM program to implement the agreed CRM strategy and roadmap: understand business requirements, mitigate risks and create business cases to recommend strategies and solutions across the Salesforce platform to achieve business needs, assist in setting and managing best practices with Salesforce objects, data management, security and compliance, drive user success & adoption of CRM (SFDC) by enabling change network and stakeholder engagement, program Planning, Delivery Governance, Resource Optimization & Monitoring of critical issues/risks across CRM projects JD: The incumbent will be responsible for the following: Platform Strategy and Vision: Developing and maintaining a strategic roadmap for Salesforce that aligns with the organizations goals. Identifying opportunities for leveraging Salesforce to drive business value and sharing the Value Realisation/ROI with the organisation Stakeholder Management: Engaging with business stakeholders across departments to understand their needs, gather requirements, and translate them into Salesforce features and functionalities. Managing & prioritizing detailed CRM project plans in collaboration with CRM CoE Members. Ensuring that the platform meets the needs of various users. Working closely with the BU Leadership to define performance metrics and identifying/executing improvement programs and to drive the end-to-end design, roadmap, implementation plan. Feature Development and Enhancement: Prioritizing and managing the development of new features and enhancements on the Salesforce platform. Working closely with developers, architects, and admins to implement changes and ensure they meet quality standards. Ensuring development of Benefits Realization Plan in sync with project deliverables. Product Backlog Management: Maintaining and prioritizing a backlog of Salesforce features, bug fixes, and enhancements. Using Agile methodologies to manage sprints, release cycles, and deliver incremental improvements. User Experience Optimization & Value Realization: Improving user experience by simplifying workflows, improving interfaces, and ensuring the platform is user-friendly and efficient for all users. Ensuring agile delivery with improved time to market and user satisfaction. Defining Success Metrics for Sales, Service and Marketing Cloud, build Dashboards to monitor and measure the same and share regular updates/reviews on the same. Oversee tracking of key metrics (usage, operational, strategic) and KPIs driven from CRM along with BU team Training, Performance Monitoring and Reporting Providing training and support to end-users to maximize adoption and ensure they can use the platform effectively. Creating documentation, user guides, etc Continually support capability building for CoE in the area of Lightning Platform Development, Predictive & Prescriptive Analytics etc. Monitoring the performance of the platform, identify any issues, and optimize performance. Providing regular reports on key metrics on system health Vendor and Budget Management: Managing relationships with Salesforce and other third-party vendors. Oversee budgeting for Salesforce-related projects, licenses, and services. Innovation and Best Practices: Staying informed on Salesforce updates, new features, and best practices. Proactively introduce new ideas to enhance the platform-s effectiveness. Leading the CRM Partner Ecosystem, foster an innovation focused culture Skills Required: Functional Skills : A) Functional skills: 1. Good understanding of the agile development process, requirement techniques such as user stories, use cases, and informal modelling with a strong grip on Salesforce CRM design and administration, tools like JIRA. 2. Strong functional knowledge (Sales Strategy & Operations, TPM, KAM, Loyalty Management, Distribution, Quote/Order to Cash, Lead to Order etc.) 3. Strong functional understanding of CRM technology ecosystem (Sales Cloud, Service Cloud, CPQ) and Martech tools 4. Strong program management, change management experience in Sales & Service Transformation 5. Expertise in issue/risk/escalation management, quality assurance, stakeholder management 6. Expertise in Agile Program Delivery using various project management styles 7. Proficient in defining business requirements, building solution roadmap 8. Deep appreciation of IT systems landscapes and impact of architecture decisions on quality and delivery B) Soft skills : 1. Excellent communication and interpersonal skills 2. Strong analytical skills and ability to use data to drive product decisions. 3. Strong leadership skills across multiple teams and departments, the ability to communicate with influence, and a technical aptitude. 4. Excellent presentational skills.

Job Type: Contract Certification: SF Data Cloud Consultant Certified (Preferred) Key skilla & Experience Has hands of experience working on SF Data Cloud SF certification (preferable) Understanding of Data Streams, models within SF Data Cloud Preferably worked on integrating downstream systems in the past.

Position : Salesforce Architect Lead/Manager Exp : 10-12 yrs Location : Mumbai, Bangalore, Hyderabad, Gurgaon Notice Period : Immediate Joiner Required Experience : Proven experience as a Salesforce Solution Architect or Technical Architect , with a strong understanding of Salesforce architecture and best practices. Extensive hands-on experience in end-to-end Salesforce implementation , including requirement gathering, solution design, and deployment. In-depth expertise in designing scalable and high-performance Salesforce solutions , including custom objects, workflows, and data models. Strong knowledge and practical experience in integrating Salesforce with external systems using REST/SOAP APIs, middleware platforms, and other integration tools Salesforce certificated is mandatory (at least 1 certificate) Mandatory Skills : Salesforce Solution / Technical Architect , Implementation, Designing, Salesforce Certificate Interested candidates share your cv as reshmi.das@sdnaglobal.com mention subject line "Applying for Salesforce Architect" Mention Total Exp, Prf Location, CTC, Notice Period

Graduate with 4 to 7 years of hands-on experience with Salesforce Sales Cloud Proven track record of managing Salesforce implementations or enhancements Strong understanding of CRM workflows, lead/opportunity management, and sales processes Experience working in Agile/Scrum environments Excellent communication and stakeholder management skills Salesforce certifications (e.g.,Salesforce Administrator, Sales Cloud Consultant) are a plus Suitable candidate can share their updated CV at hr41@hectorandstreak.com

Role - Product Onboarding and Implementation Lead Location: Pune About Us: Welcome to Conversive , a leading conversational AI solution for professionals and institutes. Our mission is to create enriched, AI-first customer engagement experiences for small and medium-sized businesses in sales, service, and marketing. With compliance at the core, our unique consent management features ensure information security and data privacy with minimal effort for businesses. We serve a global customer base spread across North America, Europe, and APAC. At Conversive, we thrive in a dynamic and fast-paced environment where every moment presents an opportunity for growth and exploration. We are in search of individuals who exude drive, resourcefulness, and an insatiable appetite for conquering challenges. If you're a visionary leader with a blend of business acumen and tech-savvy prowess, ready to contribute to the legacy of a dynamic company, then Conversive eagerly anticipates your expertise. Join us, and together, lets script a saga of unparalleled triumph. Role Overview: We are seeking a Product Onboarding and Implementation Lead to drive onboarding for Enterprise customers, ensuring smooth transitions and high satisfaction. In this role, you will analyze customer needs, provide product expertise, and deliver tailored solutions. This position combines technical acumen, strategic thinking, and leadership skills, working closely with sales and product teams. Key Responsibilities: Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements Managing the sales bid process by responding to RFI’s & RFP’s Working closely with Sales to ensure successful closure of the sales process. Liaising with Product Managers to provide feedback from clients about product requirements Keeping abreast of market trends and product & competitor landscapes Be a people manager to ensure Onboarding and Implementation team members get the right support in terms of technical knowledge, and career grooming What will qualify you for this role? Essential: Excellent soft skills (Communication, Coordination & Negotiation) Skill to ask the right questions Knowledge on organization offerings and analytical skills Time-bound and attention to detail Customer facing & problem solving skills Ability to work as a team Presentation & Solution delivery Providing technical consultation to prospects/ customers Experience in CRM - Salesforce/ Zoho People manager skill set Desired: Business approach Working with partners & other channels Customer Relationship building What will drive your success? To succeed, you will need a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations. Use your technical expertise to help a customer determine if SMS-Magic is right for them Prepare and deliver product messaging in an effort to highlight value proposition and unique differentiators, using whiteboarding, slide presentations, product demonstrations, white papers, trial management and RFI (Request for Information) response documents Work hands-on with SMS-Magic products to demonstrate and prototype integrations in customer/partner environments Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution, providing “best practice” advice to customers to optimize SMS-Magic effectiveness Administer onboarding and product implementation support for new and existing clients (Documentation of solution configurations and diagrams to be captured for future reference) Work closely with Salesforce architects to design solutions that align with SMS Magic product and business requirements. Provide input on the configuration and customization of Salesforce to meet SMS Magic product and business needs. Strong knowledge on Salesforce admin activities such as creating flows, optimizing page layouts, and implementing customizations to enhance user experience and support tailored business processes. Maintain accurate and up-to-date documentation throughout the project lifecycle. Work with sales and marketing to respond to technical RFI/RFP questions Aid in the creation of product training and documentation materials Articulate and demonstrate our learning validation and online proctoring solution, influence customer’s technical requirements, and position products relative to the competition Maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and certifications Salesforce Admin certification is a plus Success in this role will require strong business acumen and passion to drive excellence in operations. Read more about us at: https://beconversive.com/ https://www.sms-magic.com " We are an ISO 27001:2013 compliant organization and emphasize information security of our clients"