Sales Operations Manager

You are invited to join our team as a Sales Coordinator cum Operations Executive for Sea & Air Freight at Infopark, Kakkanad, Kochi. As a proactive and detail-oriented individual, you will play a crucial role in supporting the sales team to achieve targets and ensuring seamless coordination of day-to-day logistics and operational activities. Your efforts will be pivotal in bridging the gap between sales and operations to provide exceptional service to our valued clients. In your role as a Sales Coordinator, you will be responsible for assisting the sales team by preparing quotations, conducting follow-ups, and managing customer correspondence. You will also be tasked with maintaining and updating customer databases, sales records using CRM tools, preparing sales reports, presentations, and forecasts, as well as coordinating with clients for inquiries, bookings, and documentation requirements. Additionally, you will be the point of contact for customer queries related to freight rates, transit times, and service options. As an Operations Executive, your responsibilities will include coordinating with internal departments such as Customs, Documentation, and Transport, as well as external vendors like shipping lines, airlines, and transporters. You will ensure the proper handling of import/export shipments via sea, air, and land, track and update shipment statuses for clients and internal stakeholders, and ensure the timely submission of shipping documents such as BL, AWB, and invoices. Post-shipment documentation and follow-ups will also fall under your purview. To be successful in this role, you should possess a Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field, along with at least 4 years of experience in freight forwarding, specifically in sales and operations. A strong understanding of international logistics, INCOTERMS, and shipping documentation is essential, as well as proficiency in MS Office. Knowledge of freight ERP/CRM systems will be an added advantage. Excellent communication, coordination, and problem-solving skills are crucial, along with the ability to multitask and thrive in a fast-paced environment. We value qualities such as being customer-oriented with a positive attitude, possessing strong organizational and time management skills, and being a team player with a keen eye for detail and accuracy. This is a full-time position with a day shift and fixed working hours at our office location. If you are ready to take on this exciting opportunity and contribute to our dynamic team, we look forward to receiving your application.,