Project Manager (Sales Operations, Strategic Enablement)

Job Title: Project Manager / Program Manager Sales Strategy & Ops

Location:

Role Overview:

Project Manager / Program Manager

expand its client base, optimize delivery networks, and improve unit economics

Key Responsibilities:

Growth & Expansion Execution

• Own end-to-end execution of

  pincode/geographic expansion

  plans in partnership with Sales and Ops.
• Enable

  network model pilots

  (e.g., Marketplace, On-demand) and drive post-pilot analytics to influence scale-up decisions.
• Track

  sales conversion metrics

  from lead to onboarding; suggest interventions to reduce TAT and improve strike rate.

Sales Operations & Analytics

• Build and maintain real-time

  dashboards and trackers

  for:
• Client funnel and conversion
• Strategic account growth
• Margin optimization and discount governance
• Support pricing strategy by providing analytical insights on client-level

  SOW, cost structures, and revenue potential

  .
• Collaborate with Finance/Ops to align revenue projections and margin guardrails.

Program Management & New Launches

• Program-manage

  new product rollouts

  (MPS, OBD, RVP, etc.) create launch playbooks, ensure internal readiness, and track adoption metrics.
• Serve as the

  central coordinator

  between Sales, Tech, Ops, and Support to ensure time-bound execution.

Stakeholder & Client Alignment

• Manage internal and external stakeholders for pilot rollouts, escalations, or field testing.
• Take ownership of critical client issues that require coordination across functions (e.g., pincode mapping, API testing, onboarding support).

Required Skills & Experience:

• 3–6 years

  of work experience in

  Program Management / Sales Strategy / Business Ops

  roles in logistics, e-commerce, or SaaS.
• Advanced

  Excel / Google Sheets

  skills — ability to work with large data sets, VLOOKUPs, Pivot Tables, basic dashboarding (Excel test will be administered).
• Experience working cross-functionally in high-growth, execution-heavy environments.
• Understanding of the

  last-mile, third-party logistics (3PL), or e-commerce supply chain

  is highly preferred.
• Strong ownership mindset with bias for action.

Good to Have:

• Exposure to tools like SQL, Google Data Studio, Power BI, or Tableau.
• Prior experience in companies like Delhivery, Ecom Express, Shiprocket, Ekart, Bluedart, or similar.