Project Lead - Non Tech

Swageazy

5 - 7 years

15 - 20 Lacs

gurugram

Posted:1 hour ago| Platform:

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Skills Required

project management b2b customer success relationship management crm marketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work closely with: Design Team to customize gifting experiences and visual communication
Operations & Warehouse Team to ensure flawless packaging and timely deliveries
Sales & Marketing Team to align communication and brand storytelling
Tech & Data Teams to automate feedback loops and improve CX metrics
Voice of the Customer: Act as the internal advocate for the customer translating insights, pain points, and feedback into actionable solutions
Process Optimization: Identify workflow bottlenecks and co-create smoother systems across teams
Experience Design: Introduce creative ideas to elevate touchpoints from unboxing experiences to post-delivery thank-you communication
Client Retention & Growth: Strengthen relationships with key clients, focusing on satisfaction, loyalty, and repeat business
CX Metrics: Track, analyze, and report on customer satisfaction, NPS, and SLA adherence

Skills & Competencies

Excellent communication, problem-solving, and relationship management skills
Strong project management and cross-functional coordination abilities
Analytical mindset with attention to process and detail
Empathy-driven and customer-obsessed approach
Proficiency in CRM and workflow tools (HubSpot, Notion, or similar)
Experience in B2B / corporate gifting / D2C e-commerce preferred

Qualifications

Bachelors degree in Business, Marketing, or related field
4-7 years of experience in Customer Success / Client Experience / Program Management
Prior exposure to working in cross-functional startup environments

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