Program Leader - IT

Job Overview

We are looking for a talented, enthusiastic Microsoft 365 Engineering Manager who will be responsible for overseeing the implementation, management, and optimization of Microsoft 365 services and Operations within an organization. The Manager works closely with the IT team, the business stakeholders, and the Microsoft support team to ensure a smooth and successful migration process. Responsible for designing, implementing, and maintaining Microsoft Office 365 solutions for an organization. They are responsible for guiding the technical direction, ensuring the quality and reliability of the services, and fostering a high-performing team environment.

Key Responsibilities

Overseeing the design, development, and deployment of Microsoft 365 services, ensuring high quality, security, and performance.

Designing and implementing Office 365 solutions, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams.

Developing and implementing strategic roadmaps for Microsoft 365 adoption and usage.

Provide technical support and guidance to end users and administrators on Microsoft 365 features and functionalities.

Collaborating with other IT teams to integrate Office 365 with other systems and applications.

Analyzing the overall enterprise environment to find gaps and can think outside-of-the-box to design and create functionality which will prove to be of value.

Collaborating with various teams and departments to align Microsoft 365 services with business goals.

Configure and deploy the Microsoft 365 services and features, such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Intune.

Migrate the Identity, data, and applications from one tenant to another Microsoft 365 Tenant using various tools and methods, such as Cross-Teant mailbox / SharePoint, and third-party solutions.

Perform testing and validation to ensure the functionality and integrity of the migrated data and applications.

Document the migration process, procedures, best practices, and outcomes and ensuring knowledge transfer and efficient collaboration within the team.

Develop and maintain PowerShell scripts to automate migration related task and workflows, including provisioning, configuration, and troubleshooting, with a focus on enhancing efficiency and user productivity.

Staying up to date with industry trends, best practices, and emerging technologies in the desktop management space, identifying opportunities for improvement and innovation.

Required Skills and Qualifications

Bachelor's degree in computer science, engineering, or related field, or equivalent work experience.

A minimum of 15 years of IT experience is required, including at least 7 years working with Microsoft 365 suites, Microsoft Directory Services, and data migration projects.

Strong knowledge of Microsoft 365 services and features, as well as the migration tools and methods.

Strong written and verbal communication and collaboration skills, with the ability to work effectively with cross-functional teams, stakeholders, and executive levels.

Understanding of Identity and Access Management (IAM) and Privileged Identity Management concepts

Experience with Azure AD roles and Conditional Access policies, MFA, and related administration skills

Ability to manage multiple tasks, projects, and deadlines effectively and help team members with your expertise to achieve common goals.

Proficient in PowerShell scripting and Exchange online, SharePoint Online and Entra ID administration.

Certification in Microsoft 365 Fundamentals or Microsoft 365 Administrator is preferred.

Solid understanding of Intune MDM/MAM, On-Prem Active Directly, Group Policies concepts.

Knowledge of Defender for Office 365, Microsoft Security and Compliance and best practices.

Strong analytical and critical thinking skills, with the ability to analyze directory and M365 services logs and derive meaningful insights.

Initiative-taking mindset with a keen sense of ownership and the ability to work independently to drive the initiative forward.