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gray matrix solutions
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Product Activation & Enablement

Product Activation & Enablement

gray matrix solutions

1 - 2 years

3 - 4 Lacs

mumbai

Posted:None| Platform:

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Skills Required

backend consulting lead solution architect presales product sales jira implementation lead sales support crm technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles Open

Associate Implementation Engineer (ATE):
1 2 years
Implementation Engineer (SoE):
2 4 years
Sr. Implementation Engineer (SSoE):
4 10 years

About the Opportunity

At Gray Matrix, Implementation Engineers don t just install and leave. They understand the product, solve in the real world, and walk the client through success.

We re looking for solution-minded people who can own the moment between it works on our end and it s now live for you. This is where tech meets empathy, precision meets handholding, and execution becomes experience.

What We re Looking For

Strong understanding of how web/mobile products work frontend, backend, APIs, integrations
Comfort in setting up systems, configuring environments, and working with technical documentation
Great communication skills to explain functionality, workflows, and handhold clients on usage
Ability to troubleshoot real-world scenarios with calm and clarity
Ownership of documentation, feedback collection, and internal handovers

Bonus Points

Experience working in B2B/SaaS implementation or pre-sales
Familiarity with tools like Postman, Jira, CRM, Notion, Excel, and logs
Ability to conduct client training, shadow sessions, and solution walkthroughs
Prior experience working directly with support or engineering teams

Our Hiring Process Step 1 Story Submission

Tell us when you helped someone go live, fixed an issue no one else caught, or made a complex solution feel simple.
Click here

Step 2 Coffee & Scenario Conversation

We ll talk about tricky setups, client queries, feedback loops, and live implementations.

Step 3 Live Challenge

We ll simulate a client onboarding, a troubleshooting scenario, or a walkthrough to see your clarity in action.

Step 4 Leadership Round

We talk growth toward tech consulting, product understanding, or implementation strategy.

Why Join Us?

Own the bridge between tech and business
Be the face of value delivery, not just code pushers
Build strong cross-functional muscle across product, sales, support, and engineering
Clear path: ATE SoE SSoE Implementation Lead / Solution Architect

Please apply only if you re excited to step into the real world of product, people, and performance.

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Product Activation & Enablement