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Peng Essentials
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Process Coordinator

Process Coordinator

Peng Essentials

2 - 6 years

0 Lacs

ghaziabad uttar pradesh

Posted:1 day ago| Platform: Shine logo

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Skills Required

client interaction process optimization documentation workflow coordination feedback collection complaint resolution crossdepartment coordination training support

Work Mode

On-site

Job Type

Full Time

Job Description

The role involves Workflow Coordination by developing and maintaining detailed flowcharts for all business processes to ensure clarity and efficiency. You will serve as the primary point of contact for clients, addressing inquiries and concerns promptly. Regularly soliciting and analyzing client feedback to enhance service quality is also a key responsibility. You will act as the primary point of contact for client complaints, escalating issues as necessary. Facilitating communication between departments to ensure smooth process execution is essential. Identifying inefficiencies and implementing improvements to enhance productivity is a crucial part of the role. Maintaining comprehensive records of processes, updates, and changes is required. Providing training to staff on new processes and ensuring adherence to established procedures is also a responsibility. This is a Full-time position with a Day shift schedule and the work location is in person.,

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Process Coordinator