Process Coordinator

Job Summary :

The Process Coordinator is responsible for supporting and improving operating activities and manufacturing/service processes. This role ensures that workflows are efficient, documentation is accurate, and coordination across departments is smooth, resulting in timely execution and high service standards.

Job Responsibility :

• Coordinate and monitor day-to-day activities to support efficient production and service operations.

• Assist in reviewing and improving processes and workflow efficiency across production and service departments.

• Oversee the work of production support staff and ensure alignment with schedules.

• Maintain and update process workflows, schedules, and documentation accurately.

• Prepare and support regularly scheduled reports for internal review.

• Answer and direct phone calls and coordinate with relevant stakeholders.

• Organize and schedule meetings, service appointments, and production reviews.

• Draft and distribute internal communication – memos, letters, and forms.

• Adhere strictly to safety and quality protocols while supporting a customer-focused culture.

• Provide support in addressing any process-related gaps in coordination or follow-through.

• Perform additional duties as required in the interest of smooth operations. 

Qualification & Skills Required :

• Graduate in any discipline.

• 2–4 years of experience in production coordination, service support.

• Ability to prioritize and manage multiple responsibilities effectively.

• Team-oriented mindset with strong interpersonal skills.

• Excellent written and verbal communication.

• Attention to detail and ability to maintain accurate records.

• Proficiency in MS Office (Excel, Word), Google applications and basic documentation tools.

• Familiarity with production or service workflow systems.