Principle Associate IT

About The Role
 Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to design, develop, deploy, and maintain BMC Helix solutions that meet our clients' unique needs. The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio. Key Responsibilities 
Solution DevelopmentDesign, develop, and implement BMC Helix applications, custom workflows, automations, and solutions tailored to business requirements.IntegrationIntegrate BMC Helix with other enterprise systems and third-party applications to ensure seamless operations and data flow.CustomizationCustomize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs.Technical SupportProvide technical support and troubleshooting for BMC Helix applications, custom workflows and automations ensuring timely resolution of issues and minimal disruption to business operations.DocumentationCreate and maintain detailed technical documentation, including design specifications from business requirements, testing plans, and user guides.CollaborationWork closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.TrainingProvide training and support to end-users and IT staff on BMC Helix functionalities and best practices.Continuous ImprovementStay up to date with the latest developments in BMC Helix with strong focus on workflows and automations to identify opportunities for process improvements and innovation.SupportSupport issues related to the applications, custom workflows, and automations in BMC Helix.ConfigurationConfigure Foundation data and set up BMX Helix modules.ReportingCreate Reports, Dashboards, and distribute reports.OthersRespond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.