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Principal - Service Delivery Manager

Principal - Service Delivery Manager

ISSQUARED

0 - 5 years

16 - 20 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

project management problem management incident management service delivery management itil operations management program management change management itsm service delivery delivery management transition management sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Category Full-Time Job Title Senior Manager Work Location Hyderabad Qualification s BE/B.Tech. / MTech. / MCA/Degree in Computer Science Expereince8-12 years Working Conditions Flexible to wo rk in EST/PST working hours .

Key Responsibilities

Understand the suite of offerings and services provided to customers with focus on SLAs, processes unique to each customer and in-flight projects and actions currently underway.

Develop and maintain excellent relations with key service managers and stakeholders in the customer organizations .

Ensure internal delivery organizations show 100% adherence to customer processes and delivery timelines.

Chair daily calls to co-ordinate open issues and next steps with the ability to track and report across multiple cust

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Principal - Service Delivery Manager