Principal Advanced Support Engineer

Role Overview: As a member of the Support organization at Oracle, your primary focus will be on delivering post-sales support and solutions to Oracle's customer base. You will serve as an advocate for customer needs, handling post-sales non-technical customer inquiries via phone and electronic means. Additionally, you will address technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. Your role will also involve being a key point of contact for customers, facilitating customer relationships with Support, and providing advice and assistance to internal Oracle employees on various customer situations and escalated issues. Key Responsibilities: - Serve as an Advisory Systems Engineer, demonstrating expertise in problem-solving and avoidance to address highly complex and critical customer issues effectively. - Work autonomously, reporting customer status and technical matters to management regularly, while providing expert technical advice sought by both customers and Oracle employees. - Collaborate with limited guidance from management to resolve challenges effectively and maintain customer satisfaction. Qualifications: - Career Level: IC4 Additional Company Details: Oracle, a world leader in cloud solutions, leverages cutting-edge technology to address contemporary challenges. With over 40 years of experience, Oracle has partnered with industry leaders across various sectors and remains committed to integrity and innovation. Oracle values inclusivity and empowers all employees to contribute to fostering true innovation. The company offers global opportunities that prioritize work-life balance and provide competitive benefits such as flexible medical, life insurance, and retirement options. Oracle also encourages employee engagement in volunteer programs to give back to communities. Furthermore, Oracle is dedicated to inclusivity in the employment process for individuals with disabilities. If you require accessibility assistance or accommodation due to a disability, please contact Oracle at accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,