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PL/SQL Module Lead-Service Support

PL/SQL Module Lead-Service Support

Sopra Steria

4 - 6 years

15 - 16 Lacs

noida

Posted:None| Platform:

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Skills Required

unix computer science application support linux cobol oracle forms plsql customer support technical support financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an experienced Application Support Analyst who is passionate about delivering excellent service to customers and excited to work with a range of newly developed products built on leading technologies. If youre looking to grow your skills and be part of a collaborative, innovative team, we would love to hear from you!

Job Description

What you will do

As an Application Support Analyst, you will:

Manage and resolve customer support tickets using a ticketing system

Monitor and meet SLAs and team goals

Investigate, analyse, and resolve issues raised by customers

Read, understand, and occasionally amend code to support issue resolution

Communicate effectively with customers, providing updates and guidance

Document technical specifications and support-related information

Participate in continuous improvement initiatives and process enhancements

Collaborate with a distributed team across locations

Report to the team lead and management when required

This role is based in our Noida office and supports flexible, hybrid working arrangements. SBS is an inclusive employer that values work-life balance and diverse working styles.

Qualifications

Minimum Qualifications

Total Experience Expected: 04-06 years

We re looking for someone who can bring a strong foundation in application support, with the ability to investigate issues, communicate effectively, and contribute to team success. You should be able to demonstrate:

Essential experience and skills:

Experience working in an application or technical support role

Ability to analyse, investigate, and resolve customer issues

Strong communication skills both verbal and written with the ability to explain technical concepts to a variety of audiences

A good understanding of web-based or desktop client-server architectures

Solid technical grounding with the ability to read and interpret code

Strong organisational skills and the ability to manage time and priorities

A collaborative approach and comfortable working in distributed or hybrid teams

A degree in a technology or computer science discipline

Desirable skills and technologies:

If you have experience with some of the technologies below, even better but if you don t, we ll support your development:

Oracle databases

Oracle SQL and PL/SQL

Oracle Forms and Oracle Reports

Unix/Linux

Cobol

Java

. Version control tools such as Git

ITIL qualification

Knowledge of financial services software

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PL/SQL Module Lead-Service Support