Operations Specialist

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!

About this Role

The Operations Specialist will play a pivotal role in ensuring seamless execution of operational processes that support partner and internal team objectives. This role involves managing contracts and data workflows, preparing high-quality reports, coordinating partner deliverables, supporting events, and driving cross-functional initiatives. The ideal candidate will bring strong organizational skills, a collaborative mindset, and the ability to work effectively in a fast-paced, deadline-driven environment.

What You Will Be Doing

• Manage end-to-end operational workflows, including contract processing and data management across internal platforms.
• Prepare accurate and insightful operational and performance reports for stakeholders.
• Coordinate the creation and delivery of partner assets in collaboration with internal teams.
• Support the planning, logistics, and execution of events, ensuring smooth delivery and stakeholder satisfaction.
• Collaborate with cross-functional teams to implement projects and process improvements.
• Maintain accurate records, documentation, and system updates to ensure data integrity and operational efficiency.

About You

• Qualifications

• Bachelor’s degree in Business Administration, Operations, or a related field.

• Experience

• 1–2 years of experience in operations, business coordination, or process management.
• Experience in EdTech, SaaS, or service-driven industries preferred.Proficiency in Microsoft Office Suite; experience with Airtable or similar workflow tools is an advantage.

• Skills and Qualities

• Strong analytical and problem-solving capabilities.
• Exceptional organizational skills with high attention to detail.
• Excellent communication and interpersonal skills for effective stakeholder engagement.
• Ability to work independently and manage multiple priorities in a dynamic environment.