Operations Manager

Homestay & Guest Relations Manager – Job Description

Position Overview:

We are looking for a dynamic and dedicated Homestay & Guest Relations Manager to manage day-to-day operations and ensure outstanding guest experiences at our property. The ideal candidate will have prior hospitality experience, excellent communication skills, and the ability to manage both operations and guest relations seamlessly.

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Key Responsibilities

Property & Operations Management

• Oversee housekeeping, maintenance, and daily property upkeep.
• Ensure hygiene, cleanliness, and safety standards are consistently met.
• Coordinate with vendors (laundry, catering, utilities, supplies).
• Maintain inventory and arrange timely repairs or replacements.

Booking & Revenue Management

• Manage reservations via OTAs (Airbnb, Booking.com, etc.) and direct bookings.
• Monitor booking calendars to avoid conflicts/double bookings.
• Implement pricing strategies to maximize occupancy and revenue.
• Prepare monthly revenue and expense reports.

Guest Relations & Experience

• Welcome and assist guests during check-in and check-out.
• Address guest queries, requests, and complaints promptly.
• Arrange local experiences, transport, and special requests for guests.
• Deliver personalized service to enhance guest satisfaction.

Feedback & Relationship Management

• Collect and respond to guest reviews and feedback.
• Encourage 5-star ratings on online platforms.
• Build loyalty by maintaining relationships with repeat guests.

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Requirements

• Experience: 1–2 years in hospitality, guest relations, or property management.
• Languages: Proficiency in English and Hindi (knowledge of local language is an added advantage).
• Strong interpersonal and problem-solving skills.
• Ability to multitask and remain calm under pressure.
• Basic computer skills (MS Office / Google Suite, OTA platforms).
• Knowledge of local attractions, dining, and culture preferred.

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What We Offer

• A friendly, professional work environment.
• Opportunity to grow with a fast-expanding homestay brand.
• Competitive salary with performance-based incentives.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person

Expected Start Date: 15/09/2025