Operations Manager

• Direct day to day management attendance training hiring recruiting and performance reviews for all JLs
• Possess working knowledge and hands of for RESPA TRID review and other federal state and industry compliance requirements
• Interface professionally with title companies clients real estate agents mortgage loan officers and mortgage lenders to ensure a successful close
• Elevate service levels for customers by assisting in the application process overseeing all mortgage loan closings and completing all post closing requirements quickly
• Ensure future salability and quality control of residential mortgage loans and refinances by adhering to all lender underwriting guidelines and federal and state regulations for both origination Correspondence
• Ensure the development of the highest possible ongoing and initial coaching and training to new and existing staff
• Use quality assurance data to build improvement in overall lender decision making
• Identification of gaps and the ongoing assistance in documenting processes and procedures
• Work to build a reporting suite that allows clear communication of performance to each team members peers management and Executive Leadership
• Demonstrated skill in monitoring and overseeing loan production pipeline
• Ensure that all KPI s for the department are met
• Prepare and deliver action plans or correction actions when individual metrics are not met
• Ensure on going and complete communication of key initiatives deliverables and expectations across team members peers managers and Executive Leadership
• Manage or oversee administrative tasks of the department timecards schedules vacations performance reviews
• Continually review process and identify areas for improvement
• Identify strategic and technology improvements

Key Responsibilities:

• Maintaining service level standards
• Identify the training needs implement of trainings to the team
• Create KRA for the team to align with the process Objectives
• Review process compliance conduct internal governance for any internal regulatory audits PPM framework
• Supporting Team Leader and other Team Members to deliver the optimum level of output
• Adhering to all process deadlines
• Client Management
• Process Optimization and continuous improvement
• WBR MBR QBRs with client and internal stake owners
• People management

Technical Requirements:

• o Should have minimum 72 84 months of Mortgage Origination Post Closing review PQA etc and Correspondent experience End to End value chain in US Home Loan products
• o Working knowledge of mortgage industry regulations
• Should be well versed with TRID guidelines
• o Management experience in human resources or as operations manager is needed
• o Exceptional communication skills both verbal and written
• o Good supervision organization and math skills
• o Strong attention to detail
• o Sound judgment skills essential to make quick decisions within written policy and standard operating procedures

Preferred Skills: