Operation Manager

Job Summary:

The Operations Manager will be responsible for ensuring the seamless execution of emergency medical operations within the designated area (district/zone). This role involves managing ambulance fleets, staff scheduling, service delivery, field coordination, and compliance with healthcare protocols. Candidates with hands-on experience in 108, GVK EMRI, ZHM, or equivalent EMS organizations will be given priority.

Key Responsibilities:Operational Oversight

• Manage day-to-day operations of the 108 ambulance services in the assigned region.
• Ensure 100% uptime of ambulance vehicles and availability of trained manpower (EMTs & pilots).
• Monitor emergency call response times, patient handover efficiency, and service quality.

Team Management

• Supervise field-level staff including Emergency Medical Technicians (EMTs), pilots (drivers), and shift supervisors.
• Handle staff rosters, leave planning, shift management, and performance evaluations.
• Conduct regular training, drills, and field audits to ensure operational readiness.

Resource & Asset Management

• Monitor vehicle performance, fuel consumption, GPS tracking, and preventive maintenance schedules.
• Ensure adequate stock and timely replenishment of medical supplies, consumables, and equipment in ambulances.
• Oversee cleanliness, hygiene, and standard operating conditions of vehicles and field staff.

Coordination & Compliance

• Coordinate with Control Room, Government Health Departments, Hospitals, and local authorities.
• Ensure full compliance with internal SOPs, government regulations, and healthcare protocols.
• Facilitate field inspections and compliance reporting to higher management.

Reporting & Documentation

• Generate and analyze daily, weekly, and monthly operational reports.
• Track KPIs such as response time, call volume, downtime, staff attendance, and grievance resolution.
• Maintain updated records of fleet, staff, inventory, and patient transfers.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Experience:

• Total: 6 years (Required)
• in EMS operations: 3 years (Required)

Work Location: In person

Expected Start Date: 26/08/2025