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5.0 - 8.0 years
5 - 8 Lacs
Chennai, Tamil Nadu, India
Remote
Should have a Technical Support Specialist quality which will include providing day-to-day technical support for the installation, configuration, and deployment of Apple computing environments. Should demonstrate expertise as a Mac and Windows administrator, particularly with applications managed via MDM. The ideal candidate will possess excellent communication and interpersonal skills, along with the ability to provide professional and friendly service to users. Additionally, the technician will be required to offer remote support to our users. Responsibilities: Creating desktop/laptop build images for Apple endpoints. Packaging software and design distribution methods using JAMF and other tools. OS Application Patch Management for Mac clients Designing and implementing solutions for Mac desktop clients and iOS devices Creating and communicating systems, policies, and application standards for Apple devices Performing 2nd 3rd level support and identify root cause with strategic solutions to problems for the Mac/iOS environment. Managing Administering Google Suite environment Address user tickets regarding hardware, software, and networking. Create technical documentation and SOPs (Standard Operating Procedures). Participate in the implementation and support of IT-related policies. Requirements Bachelors degree in Computer Science, Information Technology, or related field. 5- 8 years of relevant working knowledge and understanding of the Mac OS Good working knowledge of JAMF products, particularly Composer and Casper is required. Ability to troubleshoot application issues on the Mac OS is required. Has Experience Creating Macintosh Application Installer Packages Is Required. Experience in Application OS Patch Management Scripting experience (Unix/AppleScript) is an asset. Experience in Google suite is an asset. Understanding on Infrastructure network and advance knowledge on networking. Jamf Certified Expert JCE certification Familiarity with cloud computing platforms like Google Workspace Administrator.
Posted 2 months ago
4.0 - 6.0 years
6 - 7 Lacs
Chandigarh
Work from Office
Managing & supporting the entire office IT infrastructure, ensuring stability, security & optimal performance of our systems and network. Key Role Support tickets Resolving technical issues Contributing to ongoing improvements in our IT operations
Posted 2 months ago
6.0 - 10.0 years
0 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
As a QA Architect at Oracle, you will be responsible for developing and documenting strategies for testing, executing the strategies and implementing automation. This role requires a blend of technical expertise, strategic vision and leadership capabilities to ensure our products and solutions achieve the highest quality standards. You will play a key role in shaping our products from the early stages of development. You will be expected to become a domain expert and work closely with both product and engineering teams. We are looking for someone with excellent communication skills and a passion for ensuring quality to be able to provide clear and concise feedback to our teams. Desire Skills In-depth knowledge of software testing lifecycle (STLC) and quality standards. Mandatory to have excellent knowledge of functional, performance testing in telecom. Plus to have knowledge in audio video conferencing solution and call-flows Mandatory to have good experience in Java automation , mobile device automation, API Testing - Understanding of client-server architecture and communication principles Good Experience in test automation/framework development using technologies: Java , Junit, Selenium, REST API automation, Appium , Android test automation , WebRTC test automation Sound understanding of networking fundamentals, L2/L3 concepts. Mandatory to have experience in Docker , K8s , CI/CD Good understanding and working experience in cloud technologies , virtualization, AI technologies and frameworks Sound understanding of networking fundamentals , Telecom testing experience , Linux knowledge is a plus ( example - SIP Protocol , VoIP, WebRTC, media server) Agile experience is an added advantage Self-driven and strong team player Career Level - IC4 Responsibilities Define and implement quality assurance strategies, frameworks, and best practices. Design and implement test plans for AI-driven systems, ensuring accuracy, reliability, and robustness. Identify and implement modern QA tools and technologies to optimize testing workflows. Use and contribute to the Continuous Integration and Continuous Delivery process (CI/CD). Strong organizational and problem-solving skills with great attention to detail, critical thinking, solid communication Identify and address performance bottlenecks and ensure exceptional user experience. Collaborate with cross-functional teams to align QA strategies with business goals. As a QA Architect at Oracle, you will be responsible for developing and documenting strategies for testing, executing the strategies and implementing automation. This role requires a blend of technical expertise, strategic vision and leadership capabilities to ensure our products and solutions achieve the highest quality standards. You will play a key role in shaping our products from the early stages of development. You will be expected to become a domain expert and work closely with both product and engineering teams. We are looking for someone with excellent communication skills and a passion for ensuring quality to be able to provide clear and concise feedback to our teams. Desire Skills In-depth knowledge of software testing lifecycle (STLC) and quality standards. Mandatory to have excellent knowledge of functional, performance testing in telecom. Plus to have knowledge in audio video conferencing solution and call-flows Mandatory to have good experience in Java automation , mobile device automation, API Testing - Understanding of client-server architecture and communication principles Good Experience in test automation/framework development using technologies: Java , Junit, Selenium, REST API automation, Appium , Android test automation , WebRTC test automation Sound understanding of networking fundamentals, L2/L3 concepts. Mandatory to have experience in Docker , K8s , CI/CD Good understanding and working experience in cloud technologies , virtualization, AI technologies and frameworks Sound understanding of networking fundamentals , Telecom testing experience , Linux knowledge is a plus ( example - SIP Protocol , VoIP, WebRTC, media server) Agile experience is an added advantage Self-driven and strong team player Career Level - IC4 Responsibilities Define and implement quality assurance strategies, frameworks, and best practices. Design and implement test plans for AI-driven systems, ensuring accuracy, reliability, and robustness. Identify and implement modern QA tools and technologies to optimize testing workflows. Use and contribute to the Continuous Integration and Continuous Delivery process (CI/CD). Strong organizational and problem-solving skills with great attention to detail, critical thinking, solid communication Identify and address performance bottlenecks and ensure exceptional user experience. Collaborate with cross-functional teams to align QA strategies with business goals. Career Level - IC3
Posted 2 months ago
0.0 - 1.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Technical Support Apprentice We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at . Role Overview: Apprentice provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix customer base. Apprentice will rely on their extensive experience and product knowledge, as well as a clear focus on customer service to drive customer success. Key Responsibilities Act as the first point of contact for corporate/enterprise customers of Trellix. Handle real-time voice calls and portal cases and respond in a timely manner. Work in a team with assorted expertise. Update customers on progress of their cases on a regular-basis. Leverage team members expertise to deliver resolutions to customers in a timely manner Maintain a friendly, open, approachable, positive attitude. Willingness to work in 24x7 rotational shifts (including night shifts) is a must. Technical Skills Basic understanding of Microsoft Windows technology with some exposure to Server operating systems. Basic networking knowledge. Beginner level knowledge on Linux is preferred. Knowledge of computer security procedures and protocol. Exposure to security concepts is an advantage. Communication Skills Excellent verbal & written communication skills is a MUST. Be able to effectively communication with global customers over phone & email.
Posted 2 months ago
0.0 - 2.0 years
3 - 9 Lacs
Coimbatore, Tamil Nadu, India
On-site
Description We are seeking a highly motivated and customer-oriented IT Support Specialist to provide technical assistance to users within our organization. The ideal candidate will have strong troubleshooting skills, a good understanding of computer systems and networks, and the ability to communicate technical information clearly to non-technical users. ABI HR - 9962699935 Responsibilities Provide technical support to end-users for hardware and software issues. Assist in the installation and configuration of computer systems and applications. Troubleshoot and resolve network connectivity issues. Maintain and update technical documentation and user guides. Monitor and respond to help desk tickets in a timely manner. Skills and Qualifications Proficiency in Windows and Mac operating systems. Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Familiarity with common software applications (Microsoft Office, antivirus software). Strong problem-solving skills and attention to detail. Excellent communication skills, both verbal and written.
Posted 2 months ago
6 - 10 years
15 - 20 Lacs
Pune
Work from Office
The Role We are seeking a Site Reliability Engineer (SRE) to join our dynamic team responsible for the operational management of critical applications. This role involves leveraging tools like Dynatrace, Splunk for monitoring to ensure system reliability, performance, and scalability. The ideal candidate will have a strong background in SRE practices, automation, and a passion for improving system operations. Key Responsibilities Application Reliability: Ensure the reliability, availability, and performance of over 100 applications through proactive monitoring and incident management. Monitoring & Observability: Implement and maintain observability solutions using Dynatrace, creating dashboards and alerts to monitor system health and performance. IT Operations Management: Utilize ServiceNow ITOM for configuration management, incident response, and change management processes. Automation & Tooling: Develop automation scripts and tools to reduce manual tasks, improve deployment processes, and enhance system scalability. Incident Management: Lead the response to system incidents, perform root cause analysis, and implement preventive measures to avoid recurrence. Collaboration: Work closely with development, QA, and infrastructure teams to integrate reliability into the software development lifecycle. Capacity Planning: Analyze system performance data to forecast capacity needs and ensure systems can handle future growth. Key Requirements Experience: 5+ years in Site Reliability Engineering, DevOps, or related roles within large-scale enterprise environments. Technical Skills: Proficiency in monitoring tools like Dynatrace, ITOM platforms like ServiceNow, and scripting languages such as Python or Bash. Automation: Experience with infrastructure-as-code tools (e.g., Terraform, Ansible) and CI/CD pipelines. Operating Systems: Strong knowledge of Linux/Unix systems and networking fundamentals. Experience with Container Orchestration including Kubernetes and Docker Design and own Technical Solutions for broad or complex requirements with insightful and strategic approaches Prior experience deploying Cloud Services, Monitoring, Alerting, and Handling Escalations Experience supporting a High-Availability applications including SaaS environment. Charting new DevOps practices and a well-defined roadmap. Problem-Solving: Demonstrated ability to troubleshoot complex system issues and implement effective solutions. Communication: Excellent verbal and written communication skills, with the ability to collaborate across teams. Preferred Qualifications Certifications: Relevant certifications in SRE, DevOps, or cloud platforms (e.g., AWS, Azure, GCP). Cloud Experience: Familiarity with cloud-native architectures and services. Agile Methodologies: Experience working in Agile/Scrum environments. Why Join Us? Innovative Environment: Be part of a team that embraces innovation and continuous improvement. Career Growth: Opportunities for professional development and career advancement. Flexible Work: Hybrid work model supporting work-life balance. Impact: Play a crucial role in maintaining the reliability of services that impact millions of customers.
Posted 3 months ago
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