Network Voice Admin

Wipro

1 - 3 years

3 - 7 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

cloud services troubleshooting webex sip cisco genesys python ticketing tools system configuration networking network administration ccnp voice networking voip protocols hub qos ticketing firewall cisco certified linux voip windows server protocols

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Design, deploy, and maintain voice communication solutions using Cisco Control Hub and Webex Cloud.
Manage and optimize voice and collaboration platforms including Genesys cloud & On-Prem -based contact center solutions.
Working knowledge of
Genesys on-prem which is installed on Windows
platform, including IVR configuration and call flows.
Basic understanding of Windows server and Linux CLI interface.
Administer VoIP infrastructure to ensure high availability, security, and optimal performance.
Troubleshoot voice-related issues and provide advanced-level support for end users.
Collaborate with cross-functional teams to implement telephony-related projects and upgrades.
Maintain comprehensive documentation for system configurations, processes, and troubleshooting guides.
Evaluate emerging technologies to recommend improvements for enterprise communication strategies.

Required Skills & Qualifications:

Strong hands-on experience with
Cisco Control Hub Cloud
and
Webex Cloud Services
.
Working knowledge of
Genesys Cloud (formerly PureCloud)
platform, including IVR configuration and call flows.
Solid understanding of SIP, VoIP protocols, and real-time media troubleshooting.
Familiarity with network fundamentals such as QoS for voice, firewalls, and VPNs.
Proficiency in using diagnostic tools like packet captures and call analytics platforms.
Experience with enterprise telephony integrations (e.g., CRM, ticketing systems).

Preferred Qualifications:

Cisco certifications (e.g.,
CCNP Collaboration
,
Cisco Webex Certified
).
Genesys certifications or prior experience in a high-volume call center environment.
Scripting or automation experience using Python or similar tools is a plus.

Mandatory Skills: Network Voice and Collabration Admin.

Experience: 1-3 Years.

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