49 Voice Networking Jobs

Monitor and respond to alerts related to the CCaaS/UC stack, including Five9, Webex Contact Center, Genesys, and AWS Connect. Diagnose and resolve inbound/outbound call-flow issues, agent login/connectivity problems, IVR or campaign failures, and agent desktop (Five9) issues. Conduct proactive system monitoring using admin consoles and NOC tools to identify performance degradation and escalate issues when required. Configure, change, and manage system components such as user provisioning, call routing, delegation, voicemail, auto-attendants, call queues, resource accounts, and SBC/device rollouts. Support platform migrations and major updates, including transitions such as Skype 2019 to Micr...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. SAP domain knowledge (SD/MM/FI) - mandatory. Scrum certifications (CSM/PSM) or SAFe certification - mandatory. Is accountable for meeting Sprint objectives along with scrum team. Ensure meeting of sprint commitment. Own and help resolve impediments of the team...

Technical Skills (Core & Top-Up) Should have working experience on Avaya Aura & Session manager and System Manager, Teams and Bright pattern. Strong knowledge on IP telephony solution including voice devices, voicemail, dial plan, dial peer, voice port connections, route pattern and route list. Working knowledge on Teams and troubleshooting Configuring T1/E1 on gateway, configuring translation pattern, route pattern, and configuring hunt/pickup groups etc. Configuring Call handler and distribution list in Unity connection, Configuring IP phone, PBX, Teams phone. Configuring VM, Speed dial, abbreviated dialing and bulk administration. Troubleshooting call routing, DTMF issue, Analog Fax issue...

NEW OPPORTUNITY || IMMEDIATE TO 30 DAYS JOINERS REQUIRED || Position Title: - Telecommunication Analyst - Global IT Category Position Type:- Full-time via Contract-to-hire model Experience Required:- 3+ Years Location:- Bangalore (Hybrid) Qualifications: Bachelors degree in Telecommunications, Information Technology, Business, or related field. 3+ years of experience in telecommunications analysis, sourcing, or network operations. Strong understanding of: Internet access technologies Voice and data services Circuit provisioning and optimization Network architecture and SD-WAN solutions Experience with market intelligence tools and telecom expense management platforms. Excellent analytical, c...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Hiring for L2 NOC Five9 Engineer Responsibilities : Monitor and respond to alerts related to the CCaaS / UC stack, including Five9, Webex Contact Center, Genesys, and AWS Connect. Diagnose and resolve inbound/outbound call-flow issues, agent login/connectivity problems, IVR or campaign failures, and agent desktop (Five9) issues. Conduct proactive system monitoring using admin consoles and NOC tools to identify performance degradation and escalate issues when required. Configure, change, and manage system components such as user provisioning, call routing, delegation, voicemail, auto-attendants, call queues, resource accounts, and SBC/device rollouts. Support platform migrations and major upd...

Role & responsibilities VOIP solutions The colleague who has comprehensive VoIP Solutions: Extensive experience in deploying and managing open-source telephony platforms, including Kamailio for SIP routing, Asterisk for PBX functionalities, and PJSIP for advanced SIP handling. Skilled in integrating these technologies to create scalable, high-performance communication systems tailored to business needs. Preferred candidate profile

Responsibilities Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery. Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes. Knowledge distribution across regions. Management and monitoring of Voice and Voice Recording infrastructure. Perform daily ready for business checks. Voice Systems support: IPC Unigy Cisco Voice MS Teams Voice Voice Recording Systems support: Nice NTR and NTRX Verint Verba Troubleshooting any Voice & Recording related issues. Collect metrics for third Li...

Key Responsibilities: Design, deploy, and maintain voice communication solutions using Cisco Control Hub and Webex Cloud. Manage and optimize voice and collaboration platforms including Genesys cloud & On-Prem -based contact center solutions. Working knowledge of Genesys on-prem which is installed on Windows platform, including IVR configuration and call flows. Basic understanding of Windows server and Linux CLI interface. Administer VoIP infrastructure to ensure high availability, security, and optimal performance. Troubleshoot voice-related issues and provide advanced-level support for end users. Collaborate with cross-functional teams to implement telephony-related projects and upgrades. ...

Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from mult...

Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from mult...

VoIP & Telecom Developer (Asterisk/Vicibox/SIP) Company: Universal Response Systems (URS) Location: India (Remote) Department: Engineering Software & QA Software Development Employment Type: Full-Time, Permanent Role Summary URS is building a cloud-hosted, open-source telecom stack from scratch to replace third-party dialers. We need a hands-on VoIP & Dialer Engineer who can architect, build, and ship the entire platform end-to-end: Asterisk/Vicibox dialer, SIP edge, multi-carrier routing, SMS/RVM, APIs, observability, and security. You build it; we’ll operate it day-to-day. Strong growth path to Technical Head as we scale. What You’ll Build & Own Core dialer: Stand up Asterisk/Vicibox/Vicid...

As a Technology Demand Manager at TaskUs, your role will involve coordinating with Engineering, PMO, and other IT-related teams to implement and provision infrastructure and systems necessary for client or internal technology approved projects. You will have project oversight for various technical areas, including client programs, site builds, data center migrations, network setup, integration of SaaS cloud configurations, and other program dependencies. Key Responsibilities: - Develop detailed work plans and provide support to project team members - Identify project scope, timeline, budget, and success measures - Mitigate risks and escalate issues in a timely manner - Manage and guide inter...

Role Overview: You will be working as a Pre-Sales Technical Solutions / Consultancy professional for the company's Customers, ensuring high levels of customer satisfaction to aid in customer retention. Your responsibilities will include accepting Requests for Proposals (RFPs) and proposals by effectively communicating the strengths of the solutions to customers. You will collaborate with Sales/Business Development Managers to provide technical pre-sales support for meeting the needs of Global customers and working with Global System Integrators to create and deliver end-to-end solutions. Additionally, you will be required to design resilient and cost-effective solutions to secure proposals o...

VoIP & Telecom Developer (Asterisk/Vicibox/SIP) Company: Universal Response Systems (URS) Location: India (Remote) Department: Engineering Software & QA Software Development Employment Type: Full-Time, Permanent Role Summary URS is building a cloud-hosted, open-source telecom stack from scratch to replace third-party dialers. We need a hands-on VoIP & Dialer Engineer who can architect, build, and ship the entire platform end-to-end: Asterisk/Vicibox dialer, SIP edge, multi-carrier routing, SMS/RVM, APIs, observability, and security. You build it; we’ll operate it day-to-day. Strong growth path to Technical Head as we scale. What You’ll Build & Own Core dialer: Stand up Asterisk/Vicibox/Vicid...

We are hiring for VOIP Network Engineer Role, Role: L1 TAC Engineer: (Telecom Engineer) Location: Chennai – Ambattur Shift: Flexible with Shifts Job Responsibilities: Troubleshoot all Level 1/2/3 calls from the customers. Focus on customer satisfaction. Manage backlog efficiently. Document all communication with customer in the CRM. Notify/Discuss with Sr.TAC/TL on SR's that require assistance. Timely handoff (escalation) of cases to Sr.TAC. Plan and constantly work on upgrading tech and product expertise. Contribute to the knowledge base / create KCS article for all valid solutions. Understand the SLA’s and client requirements on quality of delivery. Update new SRs and status of current SRs...

Key Responsibilities: Design, deploy, and maintain voice communication solutions using Cisco Control Hub and Webex Cloud. Manage and optimize voice and collaboration platforms including Genesys cloud & On-Prem -based contact center solutions. Working knowledge of Genesys on-prem which is installed on Windows platform, including IVR configuration and call flows. Basic understanding of Windows server and Linux CLI interface. Administer VoIP infrastructure to ensure high availability, security, and optimal performance. Troubleshoot voice-related issues and provide advanced-level support for end users. Collaborate with cross-functional teams to implement telephony-related projects and upgrades. ...

1.Should have knowledge and experience on a. Cisco Voice on-prem Infrastructure i.e. CUCM, IM&P, Unity, UCS Server, Call billing server, Call recording solution and VM ware ESXI. b. Cisco Cloud infrastructure i.e. Webex Calling, Video conferencing devices c. Genesys On-prem engage and equivalent Cloud Contact centre agent Configuration & Troubleshooting d. Configuration & Troubleshoot Voice Gateway, MGCP, H.323, SIP, SIP & TDM PRI Voice 2. Follow customer defined checklists for Voice & Video infrastructure along with Contact centre setup 3. Able to resolve the issues pertaining to Voice & Video infrastructure along with Contact centre setup 4. Logs Analysis of Voice and Video infrastructure ...

You are a skilled Unified Communication and Collaboration Engineer with 2-4 years of experience, proficient in UCCE, MDM, and Exchange Online. Your expertise also includes Microsoft 365, Entra ID, DLP, OneDrive, SharePoint, MS Teams, and mobile device security. Your role is crucial in supporting and enhancing communication and collaboration services within the BFSI sector. Your key responsibilities will include managing and maintaining Exchange Online, enforcing DLP policies, administering Microsoft Teams, supporting SBC and voice gateways, overseeing OneDrive and SharePoint administration, implementing Power Platform solutions, managing mobile device security, monitoring system performance,...

Role & responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Immediate Joiners Only Must be comfortable with night shifts. Must know Switching and Routing.

Roles and Responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA Voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Must know Switching and Routing. IMMEDIATE JOINERS ONLY. Must be comfortable with night shifts.

Roles and Responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA Voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Must know Switching and Routing. IMMEDIATE JOINERS ONLY. Must be comfortable with night shifts.

Roles and Responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA Voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Must know Switching and Routing. IMMEDIATE JOINERS ONLY. Must be comfortable with night shift.

Job description Roles and Responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA Voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Must know Switching and Routing. IMMEDIATE JOINERS ONLY. Must be comfortable with rotational night shift.