Posted:1 day ago|
Platform:
Remote
Full Time
Incedo is hiring for the position of Security Engineer (Tech Support) for one of our clients. If you meet the requirements, please share your profile.
Key Responsibilities:
- Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.
- Support firewall devices, including setup, upgrades, policy configuration, and troubleshooting.
- Assist with the configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies.
- Analyze traffic logs, system health alerts, and security events using diagnostic tools.
- Guide users on best practices for perimeter defense, intrusion prevention, and remote access.
- Work with customers to resolve device performance, failover, and HA setup issues.
- Contribute to internal knowledge base articles and suggest improvements to existing documentation.
- Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs.
- Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed.
Technical Skills Required:
- Strong understanding of network protocols: TCP/IP, UDP, DNS, DHCP, VLANs, etc.
- Strong understanding of routing protocols: OSPF, BGP, EIGRP, etc.
- Hands-on experience with WatchGuard Firebox or comparable UTM/NGFWs (Fortinet, SonicWall, Palo Alto, Checkpoint, etc.).
- Proficiency in IPSuite (TCP/IP), VPN, Routing & Switching (OSPF, BGP, VLAN, VTP, STP, EtherChannel, High Availability, IPSLA), ACL, NAT, DNS, DHCP, Packet Analysis (Wireshark & tcpdump), MFA, IPSec, SSL, and Log analysis.
- Exposure to Syslog, SNMP, and basic scripting for automation/log parsing.
- Proficiency with CRM tools like Salesforce or Zendesk.
Preferred Certifications:
- Palo Alto (PCNSA & PCNSE) or "CCNA Security"
Email ID- Sanjaybhatt@incedoinc.com
Akansha Makhija, Amit Srivastava, Vipin Arora, Jitender Sharma, Amit Roy
Incedo Inc.
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