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Syniverse
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Network Operations Center Analyst

Network Operations Center Analyst

Syniverse

2 - 3 years

4 - 5 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

cisco certified network associate service level usage networking network operations netcool standard operating procedures customer service ccna noc analyst

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work as single point of contact for customer communications and escalations and ensures the performance of the network through monitoring of traffic, performance, and configuration.

Support the a nalysis, reporting, and action to resolve alerts generated by the internal surveillance tools

Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs

Provide follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements.

Conduct proper maintenance of systems and ascertains compliance with security, safety, and environmental guidelines.

Provide support to t roubleshoot and isolate incidents with vendors and service providers. Escalate according to Syniverse NOC processes.

Work closely with Tier-I counterparts to resolve and close events/incidents.

Provide input to shift reports and coordinate handover of incomplete activities to the to the oncoming shift.

Demonstrate and apply thorough understanding of the OSI (Open Systems Integration Model), operations of Network Monitoring Tools. (e.g.: HP Network Node Manager, NetCool), and customer applications and components associated with each application.

Use IT Standard Operating Procedures (SOP), Work Instructions (WI) and Server support documentation for the Network Operations Center (NOC).

Experience, Education and Certification:

No previous experience required.

Preferred N etworking and Application Certifications from an accredited Trade School or Academy.

Preferred to have one or more of the following; Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification

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Network Operations Center Analyst