Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
Ericsson
>
EVCN Support and Operations Professional

EVCN Support and Operations Professional

Ericsson

5 - 10 years

3 - 7 Lacs

noida

Posted:11 hours ago| Platform:

Apply

Skills Required

change management automation helpdesk service assurance vpn customer support troubleshooting it operations service quality service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Assurance
Service Assurance activities, including Incident, Problem, Performance, and Change Management, along with other Service Operations functions.
Provide solution support, including helpdesk and customer support request handling.
Participate in 24/7 on-call rotation for emergencies. General Shift and Monthly 1 Week need to be available for 24/7 support.
Manage Network Operations (Cloud-based as-a-Service solution)
Prepare, verify, and execute software upgrades and updates.
Ensure that delivered solutions are properly implemented and operate according to requirements.
Perform proactive maintenance activities.
Deploy, integrate, configure, and troubleshoot new cloud nodes (Azure).
Handle faults and implement corrective actions at the node, service, and infrastructure levels.
Generate and deliver reports across multiple platforms, correlating data from diverse sources.
Drive Continuous Improvement
Enhance operational practices, including the adoption of AI-based tools for support.

You will bring

Support:

Experience in customer support taking ownership of issues, driving troubleshooting, and communicating clearly throughout to ensure SLAs are met. You are comfortable being on-call, handling critical incidents, and maintaining service continuity under pressure. You have worked with AI-driven support tools and techniques.

Operations:

Experience with operations in cloud-based, microservices platforms. You know how to set up, manage, and use system monitoring and alerting tools. You are familiar with proactive maintenance, component upgrades, and working within continuous delivery environments. You understand ITIL or similar frameworks and have applied AI-based tools to improve operations.

Bachelor s degree in electrical engineering, Telecommunications, Computer Science or equivalent technical discipline
5+ years of experience in Network/IT Operations

More Jobs at Ericsson

Senior Oracle DBA Consultant

Bengaluru

6 - 9 yrs

INR 10 - 14 Lacs

Intern

Bengaluru

Experience: Not specified

INR 2 - 3 Lacs

Tech lead FPGA Designer

Bengaluru

10 - 15 yrs

INR 10 - 15 Lacs

Tech Lead FPGA Verifier

Bengaluru

10 - 15 yrs

INR 8 - 13 Lacs

Full Stack Software Architect

Bengaluru

8 - 13 yrs

INR 20 - 25 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Ericsson

Telecommunications

Kista Stockholm

Login to

Please Verify Your Phone or Email

Confirm Action

EVCN Support and Operations Professional