MS Dynamics CRM 365 Technical Consultant

Role & responsibilities

• Lead the design and implementation of Dynamics CRM solutions, focusing on efficiency and automation
• Be trusted solution advisor to customers and internal teams
• Conduct research into customers' use of technology platform, design solutions to improve business processes and recommend roadmap for business solutions
• Own the integrity and strength of the solutions recommended
• Identify and develop reusable solutions/accelerators/assets for enhanced process automation and client value addition
• Collaborate with different stakeholders (customers, partners, internal) to create prototypes as a means of eliciting requirements
• Collaborate with cross functional teams to meet the solution architecture needs
• Review solutions and recommend improvements during project deliveries
• Groom & refine the product backlog, in liaison with project stakeholders
• Guide the team on business solution architecture and best practices to ensure modularity, reusability, and productivity
• Define and enforce coding standards, guidelines, and best practices for development teams for developing and implementing scalable solutions
• Oversee program and project delivery, ensuring alignment with strategic goals
• Review platform releases and educate internal teams & customers on new features
• Conduct product demonstrations to showcase features and functionalities
• Mentor and provide technical guidance to team members, identifying training needs and establishing learning plans
• Mandatory for all to follow the norms defined in ISMS 27001

Technical Skills:

• Experience working in D365 CRM, including Power Apps, Plugins, Workflows, Business Process Flows, Business Rules, Actions, and Custom Workflow Assemblies.
• Understanding of platform integration patterns and APIs, system integrations, software engineering patterns, and development of architectural/high-level designs within defined architectural frameworks and software engineering patterns
• Comprehensive understanding of functional modules including:
• Sales, Customer Insights, Customer Service, Field Service Automation
• Microsoft Social Engagement, Unified Service Desk, Project Service Automation
• KB Management, Voice of Customer
• Co-pilot / Azure OpenAI Studio
• Setup, installation, configuration & deployment of MS D365 CRM modules
• Experience in customization and extension of D365 CRM
• Java scripting frameworks like Node.js, Angular.js, React.js, JQuery, CSS, HTML 5, AJAX
• Proficiency in .Net (C#) and JavaScript development experience within the D365 SDK including working knowledge of the ODATA, REST endpoints, Entity Model, and Asynchronous programming
• In-depth hands-on knowledge of Canvas and Model Driven applications and the Common Data Service (CDS)
• Proven experience with Microsoft .NET technologies including, .NET Framework, Visual Studio, Source Code Management Systems (TFS)
• Developing REST APIs, Integration experience with external systems through REST APIs. Both with and without middleware.

Working knowledge of source control tools like GIT, VSS etc.

• Data migration experience either through a tool or through MS D365 feature
• Hands-on experience in Power Pages, Power Apps Portal (configuration, customization, and extension)
• Technical background working with Microsoft .NET technologies: Visual Studio.NET, ADO.NET, C#, SQL Server, XML, JavaScript, jQuery, HTML5, SharePoint, Power BI, and Web Services.
• Experience with Microsoft Azure services (Application servers, Database Services, Service Bus)
• Comprehensive experience working on software development using agile methodologies, DevOps, CI/CD

• Proven ability to manage and deliver solutions for MS D365 CRM projects
• Expertise in fitment analysis of customer requirements.
• Experience with project problem diagnosis, solution development, client communication, facilitation of decision-making, and managing client expectations
• Ability to estimate large-scale MS D365 CRM implementation programs
• Strong knowledge of performance tuning in Model-Driven Apps implementations
• Knowledge of object-oriented programming, relational database design, and software
• design best practices
• Experience in data integration and migration projects
• Strong knowledge of responding to RFPs/RFIs and proposal creation
• Expertise in program and project management, risk identification, and mitigation.
• Exceptional stakeholder and vendor management skills
• Strong, concise documentation, communication and team-handling skills
• Experience leading and developing top-performing teams
• Previous work experience with US, Australian or UK clients
• Knowledge of Jira, confluence and other project management tools