Monitoring Engineer

• Monitor dashboards and alerts from monitoring tools for servers, virtual infrastructure, backups, and network devices.
  
• Log in to virtual infrastructure (VMware), backup console (Commvault), and network devices (switches/firewalls) to verify health status and alert conditions.
  
• Identify and validate critical and major alerts, raise tickets in the ITSM/ticketing tool, and assign them to the respective in-house support teams.
  
• Escalate critical alerts to customers promptly through email and phone calls as per defined SLAs.
  
• Maintain a shift-wise incident log and ensure proper handover between shifts.
  
• Prepare and share daily monitoring and incident summary reports with stakeholders.
  
• Follow standard operating procedures (SOPs) for incident reporting, escalation, and ticket management.
  
• Support ongoing improvement of monitoring dashboards and alert tuning in coordination with internal teams.
  
• Participate in periodic review meetings and contribute to continuous service improvement initiatives.

Required Skills and Knowledge:

• Monitoring Tools: Hands-on experience with any enterprise monitoring tools (e.g., SolarWinds, PRTG, Zabbix, Nagios, ManageEngine, etc.).
  
• Virtualization: Basic knowledge of VMware infrastructure, including ESXi and vCenter access.
  
• Backup: Understanding of Commvault backup console and basic job monitoring.
  
• Networking: Ability to log in to network switches and firewalls for basic health and interface status checks.
  
• Ticketing Tools: Experience in using ITSM/ticketing tools like ServiceNow, ManageEngine, Remedy, or similar.
  
• Reporting: Strong skills in Excel and report preparation.
  
• Communication: Good verbal and written communication skills for customer interaction and incident reporting.