Desktop Support Engineer

2 - 7 years

4 - 9 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job_Description":"
L1 Desktop Support Engineer
Position Overview:
We are seeking a proactive and detail-oriented L1 Desktop Support Engineer to provide first-level technical support for end-users. The ideal candidate will troubleshoot hardware and software issues, assist with IT service requests, and ensure a seamless user experience by resolving technical problems promptly.

Key Responsibilities:
  1. Technical Support:
    • Respond to incoming IT service requests via phone, email, or ticketing systems.
    • Provide basic troubleshooting for hardware, software, and network connectivity issues.
    • Install, configure, and maintain desktops, laptops, printers, and other peripherals.
    • Issue Resolution:
      • Diagnose and resolve common operating system (Windows/MacOS/Linux) and software application issues.
      • Assist users with password resets, account unlocks, and other access-related queries.
      • Escalate unresolved issues to higher-level support (L2/L3) while maintaining documentation.
      • Documentation:
        • Log incidents, solutions, and updates in the ticketing system.
        • Create and maintain support documentation and knowledge base articles.
        • System Maintenance:
          • Perform routine system updates, patches, and antivirus management.
          • Monitor and maintain equipment inventory, including tracking assets.
          • User Training & Support:
            • Provide guidance and training on basic IT processes and system usage.
            • Support onboarding by setting up workstations for new hires.

              Key Competencies:
              • Customer-focused attitude with excellent interpersonal skills.
              • Attention to detail and strong organizational skills.
              • Ability to work independently and as part of a team.

                Work Environment:
                • On-site or hybrid support.
                • May require occasional lifting of IT equipment and the ability to travel between office locations if needed.


                  Requirements

                  Qualifications:
                  • Education: Diploma or Bachelors degree in Computer Science, IT, or related field (or equivalent experience).
                  • Experience:
                    • 02 years of experience in IT support or help desk roles.
                    • Familiarity with desktop operating systems, common office software (e.g., Microsoft 365), and basic network troubleshooting.
                    • Skills:
                      • Strong problem-solving and communication skills.
                      • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
                      • Basic understanding of ITIL framework is a plus.


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