Microsoft Dynamics 365-BA

Microsoft Dynamics 365 BA

Experience: 5+ relevant years of exp in Azure

Location: Bangalore

Work Model Hybrid

Key Responsibilities:

• Analyze, design, and implement business solutions using

  Microsoft Dynamics 365 (including Dynamics CRM) and Power Apps

• Manage Hyper Care incident processes, ensuring timely resolution of critical issues
• Act as liaison between developers, testers, and product owners throughout the project lifecycle
• Gather and document business requirements; translate into functional specifications
• Conduct gap analysis between current and desired business processes
• Create and maintain project documentation, including process flows and user stories
• Perform system testing and support User Acceptance Testing (UAT)
• Provide training and support to end-users on new features and processes
• Monitor system performance and recommend improvements

• Stay current on Dynamics 365, Dynamics CRM, and Power Apps capabilities and best practices

Required Skills:

• Strong knowledge of Microsoft Dynamics 365, Dynamics CRM, and Power Apps

• Experience in

  Hyper Care incident management

• Excellent analytical and problem-solving abilities
• Strong communication and interpersonal skills
• Ability to manage multiple projects and priorities effectively
• Familiarity with Agile methodologies
• Bachelor's degree in Business, IT, or related field

Preferred Qualifications:

• Relevant certifications (e.g., Microsoft Certified: Dynamics 365 Functional Consultant)
• Experience in change management and process improvement
• Knowledge of data analysis and visualization tools
• Experience with Sales, Field Service, and CRM modules

Please share the following details along with the most updated resume to geeta.negi@compunnel.com if you are interested in the opportunity:

• Total Experience
• Relevant experience
• Current CTC
• Expected CTC
• Notice Period (Last working day if you are serving the notice period)
• Current Location
• SKILL 1 RATING OUT OF 5
• SKILL 2 RATING OUT OF 5
• SKILL 3 RATING OUT OF 5

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