Logistics Manager

Job Title: Logistics Manager

Location

Department

Reporting to

Experience Required

Role Overview:

Logistics Manager

Key Responsibilities:

1. End-to-End Supply Chain Management

• Own and manage the complete logistics journey for D2C, B2B, and returns.
• Ensure delivery TATs are consistently met for both forward and reverse logistics.
• Coordinate across internal and external stakeholders to ensure timely shipments, stock transfers, and deliveries.

2. B2B & D2C Logistics Coordination

• Oversee fulfillment of B2B stock transfers (marketplace, retail, offline) across zones.
• Ensure D2C shipments from warehouse to end customer meet promised timelines.
• Monitor and report daily dispatches, delays, and exceptions.

3. Return Journey & RTO Handling

• Track and manage return shipments, RTOs, and associated reconciliation.
• Implement proactive strategies to reduce RTO rate and improve return process efficiency.

4. Vendor Management & Cost Optimization

• Own relationships with 3PL courier and logistics partners for both surface and air modes.
• Negotiate rates and manage service-level agreements with all partners.
• Identify, evaluate, and onboard better-performing vendors across geographies.
• Monitor freight and shipping costs, drive initiatives to reduce cost per order.

5. Logistics Reconciliation

• Lead weekly/monthly reconciliations with logistics partners on delivery, RTO, and claims.
• Ensure timely recovery of lost shipments or excess charges.

6. Cross-functional Collaboration

• Work closely with warehouse teams to ensure smooth handoffs for dispatches and returns.
• Collaborate with tech, customer service, and business teams for exception handling and customer escalations.
• Coordinate with planning teams to align logistics with demand forecasts and stock flows.

Key Performance Indicators (KPIs):

• On-time delivery rate (forward)
• RTO % and return TAT
• Logistics cost per order
• B2B transfer TAT
• Reconciliation accuracy and closure timelines
• Vendor performance and SLA adherence
• Claims resolution TAT
• Reduction in freight cost month-on-month

Additional Requirements:

• Prior experience in 3PL logistics companies is

  mandatory

  .
• Strong understanding of both B2B and D2C logistics models.
• Experience with surface and air logistics, and reconciliation workflows.
• Proficient in tools like Excel, logistics dashboards, and ERP systems.
• Strong negotiation, communication, and analytical skills.
• Ability to work under tight timelines and manage multiple stakeholders.

Why Join TIGC

The Indian Garage Co.