Job
Description
Skill required: Talent Development - Learning Delivery Operations
Designation: Learning Operations Senior Analyst
Qualifications: Any Graduation
Years of Experience: 5 to 8 years
What would you do
The Learning and Instructional Development Senior Analyst is responsible for managing the content review and access provisioning process for non-functional Learning and Development (L&D) team members submitting content to the Learning tool. This role involves reviewing content submissions for compliance, provisioning access, and resolving cases in Salesforce, ensuring adherence to service level agreements (SLAs) and maintaining confidentiality of sensitive data.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability.
What are we looking for Education
Any graduate and above Work Experience Minimum of 5-7 years of experience in learning and development operations, HR systems, or process-driven roles involving access management or learning content management & compliance. Prior experience with vendor-supported platforms (e.g., Salesforce, Learning Admin Tools) or Ticketing tools to raise access requests. Demonstrated ability to work in a fast-paced environment while meeting SLAs and maintaining high accuracy in data processing. Technical ProficiencyExpertise in using Salesfore, Access Request tools, and cloud-based document platforms for content review, access provisioning, and user validation. Compliance KnowledgeStrong understanding of Learning content guidelines and ability to assess submissions against established compliance criteria. Attention to DetailPrecision in reviewing metadata, validating email ids, and ensuring accurate system inputs to minimize errors and ensure compliance. Process AdherenceFamiliarity with SOP guidelines, including SLAs, business rules, and canned response usage, to maintain consistency and quality. Problem-Solving
Skills: Ability to troubleshoot issues, handle deviations, and escalate concerns as outlined in the SOP. Communication
Skills: Proficiency in using structured canned responses and providing clear, actionable feedback to content owners. Confidentiality AwarenessKnowledge of handling sensitive HR data and adhering to confidentiality protocols.
Roles and Responsibilities:
In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Review Content SubmissionsAssess content submitted via forms by non-functional L&D team members, ensuring compliance with Learning Tool content guidelines and completeness of metadata (e.g., Requesters Name, Title, Audience, Objectives, Owner Email). Validate Email and EligibilityUse Internal tools to verify Email for FTE and PT (with FTE endorsement), rejecting requests from in-eligible employees or invalid profiles. Provision Learning Tool AccessNavigate access request tools to provision access for approved content owners, including adding Emails or aliases to the "Learning content management" role, and document approvals in the allowlist. Approve or Reject ContentConduct thorough reviews within 7 business days, documenting decisions (Approved, Changes Required or Rejected) and providing actionable feedback via email using canned responses. Resolve Cases in SalesforceClose cases, updating service level taxonomies, sending appropriate canned responses, and notifying content owners of outcomes (approved, rejected, or requiring more information). Adhere to SLAs and Business RulesMeet contractual SLAs and internal performance expectations to ensure timely and accurate processing of content reviews and access requests. Handle Exceptions and EscalationsAddress deviations (e.g., existing access) and follow escalation protocols for unresolved issues or incomplete submissions. Maintain ConfidentialityHandle sensitive HR data in compliance with signed HR Sensitive Data policies, ensuring no unauthorized dissemination of confidential information. Support Record KeepingEnsure submission details, reviews, feedback, and publication statuses are tracked centrally as per SOP guidelines
Qualification Any Graduation
