L1 resource in Tech Ops

Profile : L1 Resource in Tech Ops

Experience : 3 to 6 years Employment : Permanent Job Type : Work from Office Location : Mindspace, Juinagar, Navi Mumbai Budget : 40% Hike On Current Notice Period : Immediate to 15 Days Job Description :-

Key Responsibilities:

Provide L1/L2 application and production support for enterprise systems.

Perform patch deployments, version upgrades, and coordinate application releases.

Analyze application and system logs to troubleshoot and resolve incidents.

Monitor performance and health of applications using AppDynamics, VuNet, etc.

Manage and track issues using Jira or other ticketing tools.

Support and troubleshoot on Windows Server, Linux, IIS, and Apache Tomcat.

Execute basic database queries and issue handling in MSSQL and Oracle environments.

Follow up with internal teams for timely ASLC/VAPT & VA issue closure reports.

Coordinate with network teams for resolving issues related to:

Firewall Port Opening rules

Load balancer configuration

DNS resolutions, Proxy

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Required Technical Skills:-

OS: Windows Server and Linux (basic command line & troubleshooting)

Web Servers: IIS and Apache Tomcat.

Databases: MSSQL, Oracle (Basic support and query execution).

Monitoring & Job Scheduling Tools: AppDynamics, VuNet (or similar APM tools), Control-M.

Ticketing Tools: Jira (incident, change, and problem tracking)

Log Analysis: Ability to analyze logs from web servers (Linux & windows server), app servers, DBs.
Networking: Basic understanding of firewall, load balancer, DNS

Communication: Clear and professional interaction with cross-functional teams

Nice to Have:

ITIL awareness (incident, change, and problem management)

Scripting knowledge (Shell, PowerShell)

Experience in 24x7 production support environment

Familiarity with change/request/release processes.