Java Product Support Professional

Temenos

3 - 8 years

20 - 25 Lacs

chennai

Posted:Just now| Platform:

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Skills Required

application support rdbms web development javascript customer support html windows troubleshooting technical support product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare.
When identified as a bug, do comprehensive documentation including product analysis of defect, elaborating the root cause and possible resolution for the defect. Provide additional information that would help Development team to fix and test the problem effectively.
In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement.
Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools have fair chance of getting integrated to Core product.
Available to perform onsite analysis of tickets at client places. Typically, this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.

SKILLS

BE/BTech candidates with 4 to 6 years of relevant experience in software development and Support.
Excellent troubleshooting and problem-solving skills with Programming & debugging skills
Experience in Java, JavaScript, HTML, CSS.
Experience in Java, J2EE, JSP, RDBMS and Webservers
Mobile or Web development background is preferred
Experience in native mobile OS like iOS, Android or Windows is preferred.
Prior experience in Product/Application support is preferred.
Should be able to deliver 24 X 7 support to our global customer base.

Care
- We care and listen to each other, our clients, partners and the communities we serve
Commit -
We commit with determination and persistence to make things happen
Collaborate -
We collaborate within Temenos and across a wider partner ecosystem
Challenge -
We challenge the status quo, try to look at things differently and drive change

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