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Capgemini
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ITIL Service Management Professional

ITIL Service Management Professional

Capgemini

4 - 7 years

5 - 9 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

gap analysis presentation skills servicenow itil v3 itil project management service management management professional business development problem management change management marketing incident management service improvement transition management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks

Strategize and Design Services

Lead and Manage Transition / Transformation programs

Design ITOM, Define Governance, DevOps, Agile / SAFe

Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process

Requirement Specification Document, Piloting, Development and institutionalizing the new process

Drive Continuous Service Improvement programs using various methods and techniques

Define measurement framework for SLAKPIs

Facilitate integration of service management tools, processes and SLA KPIs

Perform process and SLA KPIs testing on service management tools

Timely reporting of the status on the assignments to clients and stakeholders

Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials

Ownership of client engagements and quality deliverables

Primary Skills

Experience in defining ITIL processes

Should have executed end to end consulting assignment which includes Service Design, Gap analysis, Process Definition, implementation road map and auditing

Knowledge on Application and infrastructure Maintenance lifecycle and Transition

Experience in working directly with clients

Excellent communication, interpersonal & presentation skills

Secondary Skills

ITIL process definition, ServiceNow Design/Configuration/Operations

ITIL Process (All 7 processes should have exposure

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ITIL Service Management Professional