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IT Support Executive

IT Support Executive

IBS Intelligence

3 - 5 years

5 - 9 Lacs

mumbai

Posted:4 hours ago| Platform:

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Skills Required

performance management analytical ms outlook consulting troubleshooting business intelligence technical support financial services monitoring firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

The group also runs Cypress Analytica , a business intelligence unit that provides innovative analytical solutions to clients across industry sectors. Cedar Ventures , a Seed/Venture Capital fund focused on the Consumer and FinTech space, and the CedarIBSI Lab , an accelerator in the heart of Dubai s Internet City that is aimed at bringing financial technology firms and banks in the GCC to work together. For more information, please visit: www.cedar-consulting.com

Accountabilities

Provide local & remote technical support to users across India and international offices
Manage the IT Helpdesk with 100% response rate and aim for 70% issue resolution within the same day
Troubleshoot laptop, desktop, AD Server, printer, phone, and network-related issues
Install and configure Windows 11, Office 365 apps, WiFi routers/APs, printers, and AVAYA IP Office phones System and Troubleshooting
Perform setup & troubleshoot of Domain Connection, MS Outlook, Teams, OneDrive, SharePoint and manage O365-related issues
Monitoring and managing Regular Backup system
Carry out network cabling, I/O punching, crimping , and home router setups
Knowledge of Firewall and Switch & Wi-Fi router configuration
Maintain hardware & software inventory , perform user data backups , and update documentation
Managing and Monitoring of EndPoint security and Troubleshootin
Install updates / patches and diagnose issues across systems and applications

Education and Work Experience Requirements :

3-5 years of experience in IT support / Technical helpdesk

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IT Support Executive