Program Manager | CRM

We are seeking a dynamic and experienced Program Manager - CRM to lead and drive large-scale CRM transformation programs for our banking clients. The ideal candidate will bring deep domain expertise in the banking sector , coupled with hands-on experience in MS Dynamics CRM or Oracle CX implementations. This is a high-impact role for a young, energetic leader who thrives in a fast-paced, client-facing environment. Lead end-to-end CRM program delivery for banking clients, ensuring alignment with business goals and timelines. Manage stakeholder expectations, project governance, and cross-functional teams across geographies. Drive CRM solution design, rollout strategy, and change management initiatives. Collaborate with internal and external teams to ensure seamless integration with banking systems. Monitor project KPIs, budgets, and risk mitigation plans. Provide thought leadership and contribute to CRM practice development. We have offices in global cities, and many projects presently executed in the Asia/Middle East region.e development. Competencies Technical: Strong understanding of the BFSI industry Good appreciation of both traditional and emerging financial technology areas Experience working in a consulting environment or managing multi-country CRM implementations. Demonstrated ability to lead young, diverse, and high-performing teams Soft skills: Excellent communication and inter-personal skills Strong global orientation with an excitement to interact with Cedar and IBSI s multi-cultural teams Execution and solution-focused Highly organized and detail-oriented Good problem-solving skills Ability to multi-task across activities along with different teams. Qualifications and relevant experience 10+ years of experience in IT program management with a strong focus on CRM solutions. Proven track record of MS Dynamics CRM or Oracle CX rollouts in the banking domain . Strong understanding of banking processes, customer lifecycle management, and regulatory compliance. Excellent stakeholder management, communication, and leadership skills. PMP / Prince2 / Agile certifications are a plus.