IT Support Engineer

Power Bridge

3 - 8 years

5 - 9 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Troubleshoot and resolve hardware, software, andnetwork issues.
Provide remote technical assistance throughvarious channels.
Manage support helpdesk tickets, ensuring timelyresolution or escalation for complex issues.
Offer technical advice to end-users and providetechnology-related training.
Document solutions for technical difficulties inthe helpdesk system.
Assist with software installations followingsite technology standards.
Manage hardware inventory and issue purchaserequests.
Perform tasks related to hardware setup,troubleshooting, repair, and replacement.
Independently handle computer softwareinstallation and configuration.
Provide end-user training on hardware andsoftware usage.
Configure and maintain computing devices,operating systems, and software.
Collaborate with L3 to identify and troubleshootcomplex issues.
Respond to complex end-user software andhardware problems.
Deploy, install, maintain, troubleshoot, andrepair hardware components.
Evaluate hardware and software requirementsbased on site standards.
Monitor user behavior related to technologyassets.

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