It Support Engineer

3 - 8 years

3 - 8 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

"Exciting Job Opportunity"

Hello Jobseekers!!

HCL Tech to open first Gujarat centre. The candidates who are looking for a job change and comfortable to work from office at Gandhinagar, Gujarat may find this an excellent opportunity to apply for the below positions:

1. Service Desk:

  • Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
  • Diagnose and resolve hardware, software, and network issues.
  • Log, track, and manage incidents and service requests using ITSM tools

2. Global Service Desk:

  • Provide first-line technical support to global users via phone, email, and chat.
  • Record, manage, and resolve incidents and service requests using ITSM tools.
  • Escalate unresolved issues to appropriate support teams or vendors.
  • Maintain and update the service desk knowledge base.
  • Monitor and ensure compliance with service level agreements (SLAs).
  • Participate in on-call rotations to support 24/7 operations.

3. Asset Management:

  • Develop and implement asset management strategies and policies.
  • Maintain accurate inventory of all IT assets including hardware, software, licenses, and contracts.
  • Monitor asset lifecycle from procurement to retirement, ensuring compliance with licensing and regulatory requirements.
  • Collaborate with procurement, finance, and IT teams to forecast asset needs and manage budgets.
  • Conduct regular audits and generate reports on asset performance, cost, and utilization.
  • Manage vendor relationships and negotiate contracts related to IT assets.
  • Ensure data privacy and security compliance in asset handling.

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HCLTech

Information Technology Services

New Delhi

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