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Home
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Jobs in pune
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Atlas Copco
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IT Service Delivery Specialist

IT Service Delivery Specialist

4 - 5 years

|

10 - 14 Lacs

Posted:Just now| Platform:

Apply

Skills Required

it services automation networking iso wan lan information technology release management sdlc remedy

Work Mode

Work from Office

Job Type

Full Time

Job Description

The main responsibilities are: Ensure timely and effective delivery of IT services to meet business requirements
Gather feedback from users to improve service quality
Identify opportunities to improve service delivery efficiency and customer satisfaction
Work with service improvement plans (SIPs) to address recurring issues
Recommend automation or process enhancements
Ensure IT service delivery processes align with organizational policies and regulatory requirements
Oversee change, problem, and release management processes to minimize business impact
Act as the primary point of contact for business units regarding IT service performance
Ensure proper documentation of IT processes, policies, and knowledge base articles

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