IT Manager

IT Manager

Key Responsibilities:

• 11 -15 years of IT experience with a demonstrated track record successfully managing projects with cross-functional, distributed teams.
• Should have experience in leading IT Infra teams managing IT operations.
• Demonstrated track record of establishing systems and processes to deliver systems and support operations.
• Experience in training, and mentoring teams to deliver mission critical systems.
• Proven experience of managing teams responsible for Windows, network operations & IT security especially within the healthcare domain is highly desirable.
• Ability to lead teams across a range of end user platforms including service desk operations, contact center solutions, & knowledge management system.
• Lead IT infra initiatives at business unit level
• Lead IT infra teams to maintain the system architecture and support operations, ensuring optimal efficiency, minimizing deviations and preventing unnecessary escalations.
• Partner with vendors and service providers in building and maintaining relationships to deliver IT services efficiently.
• Plan, implement, and maintain all

  hardware systems

  (servers, desktops, laptops, networking devices, printers, etc.) and

  software applications

  (ERP, CRM, productivity tools, etc.).
• Manage IT infrastructure, including

  LAN/WAN, firewalls, routers, switches, storage, and backup systems

  .
• Oversee

  system upgrades, installations, configurations, and troubleshooting

  for both hardware and software.
• Ensure

  data security, disaster recovery planning, and regular backups

  .
• Coordinate with vendors for procurement, AMC, and warranty support.
• Manage user access, licensing, and compliance for all software.
• Provide guidance and training to team members and end-users on IT systems.
• Monitor and improve system performance, ensuring

  minimum downtime

  .
• Prepare IT budgets and ensure cost-effective technology utilization.
• Stay updated on emerging technologies to recommend improvements.
• Strong knowledge of

  networking, system administration, and cybersecurity

  .

Qualifications

• Education (degree): Bachelors degree in engineering or equivalent.

Other Qualifications

• Professional Qualifications are preferred but not necessary: MCSE
• SCCM
• GCP / AWS
• ITIL