IT Engineer

Exp

NP:

Position Overview:

Key Responsibilities:

• Install, configure, and maintain desktops, laptops, printers, scanners,

  biometrics

  , routers, switches, firewall, and other hardware devices.
• Diagnose and troubleshoot hardware issues across the organization.
• Perform system upgrades, hardware replacements, and routine maintenance.
• Maintain inventory of all IT hardware assets and ensure accurate record-keeping.
• Coordinate with external vendors for hardware repair, maintenance, and procurement.
• Support onboarding/offboarding processes with respect to hardware allocation and recovery.
• Monitor and manage data backup devices and ensure hardware compliance with IT policies.
• Ensure security and access protocols are followed for all hardware resources.
• Provide first-level support and escalate complex issues to relevant IT teams when necessary.
• Manage and monitor user accounts, permissions, email,

  antivirus

  , and anti-spam solutions.

• Administer Microsoft 365

  , including: User creation and deletion, License assignment, Outlook backup

• Generate maintenance reports

  for: Biometric systems, Firewall, Data Loss Prevention (DLP), Antivirus

• Perform and manage regular backups

  of: Server data, Database (DB), CCTV footage
• Collaborate with IT teams to design and implement new systems, policies, and procedures.
• Conduct regular audits and ensure compliance with company policies and industry regulations.
• Provide technical support and guidance to end-users, addressing their IT-related concerns and inquiries.

Qualification:

• Bachelors degree or diploma in IT, Computer Science, or a related field.

• 2+ years

  of proven experience in IT hardware administration.
• Strong knowledge of computer hardware systems and peripherals.
• Familiarity with Windows, macOS, and networking concepts.
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP, VPN, etc.).
• Experience with Microsoft 365 administration and backup tasks.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Relevant certifications (e.g., CompTIA, MCSA, CCNA) are an added advantage.