Infrastructure and Platform Architect - L3

JC: 95510 ;Location :Pune preferable ,Hyd

C2 Demand :12+yrs ServiceNow Architect (Min ServiceNow Experience 10+ yrs) JC :

• Design and implement scalable ServiceNow solutions across OMT, CSM, ITSM, ITOM and custom applications while ensuring security, compliance, and performance.
• Expertise in ServiceNow Telco Service Management along with CSM and Telecommunication Order management for Service Delivery process, Specialized in working in domain seperated environment
• Manage data migration and customer onboarding experience from legacy applications to the ServiceNow / SaaS stack.
• Extensive experience in ServiceNow ITSM, CMDB, and Asset Management, along with

developing custom-scoped applications tailored to business needs.

• Provided technical support to pre-sales teams, assisting in solution demonstrations, customer

engagements, and proposal development.

• Designed, developed, and implemented ITSM accelerators to streamline and fast-track

ServiceNow ITSM deployments for enterprises.

• Proficient in ServiceNow integrations with market-leading and in-house tools using REST, SOAP,

JDBC, LDAP, and other integration methods.

• Strong expertise in ServiceNow scripting using JavaScript and Glide classes to enhance platform

functionality.

• Extensive experience in Service Catalog configuration and Workflow/Flow Designer to automate

IT service processes.

• Hands-on experience in ServiceNow Discovery, including configuring discovery schedules,

analyzing logs, defining identification and classification rules, managing MID server clusters,

SNMP OIDs, MIBs, and CMDB health metrics.

• Collaborate with stakeholders to translate business requirements into technical solutions and provide strategic platform guidance.
• Drive project timelines, track milestones, and ensure successful delivery of implementations in alignment with business objectives.
• Develop workflows, business rules, UI policies, and integrations using REST, SOAP, MID Server, and automation tools like Flow Designer and Integration Hub.
• Define architecture standards, governance models, coding best practices, and CI/CD pipelines for efficient ServiceNow development and deployment.
• Mentor developers, conduct code reviews, and oversee technical assessments to ensure quality and adherence to best practices.
• Stay updated on ServiceNow innovations, recommend enhancements, and engage with the ServiceNow community for continuous improvement.
• Possess strong expertise in ServiceNow scripting, integrations, CSM, CMDB, ITIL frameworks, cloud computing, and enterprise IT landscapes.
• Possess a strong understanding of project management principles, ensuring work is structured around key milestones, timelines, and deliverables.
• Experience with Telco OSS / BSS understanding is a plus.