Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Microsoft 365

Good to have skills :Microsoft SharePoint Online Administration, Microsoft Exchange OnlineMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will engage in a dynamic work environment where you will provide ongoing technical support and maintenance for both production and development systems. Your typical day will involve addressing various technical issues, collaborating with team members, and ensuring that configured services operate smoothly across multiple platforms. You will be responsible for troubleshooting hardware and software problems, implementing technology solutions, and contributing to the overall efficiency of the systems in place. Your role will require a proactive approach to problem-solving and a commitment to maintaining high standards of service delivery.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Provide training and support to junior team members to foster their development. Professional & Technical Skills:

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Must To Have Skills:

Proficiency in Microsoft Teams Infrastructure.- Good To Have
Skills:

Experience with Microsoft Exchange Online, Microsoft SharePoint Online Administration.- Strong understanding of server and network infrastructure.- Experience with troubleshooting and resolving technical issues in a timely manner.- Familiarity with operating system-level implementations and configurations.
Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Teams Infrastructure.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 
15 years full time education