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Accenture
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Infra Tech Support Practitioner

Infra Tech Support Practitioner

Accenture

15 - 20 years

1 - 5 Lacs

bengaluru

Posted:None| Platform:

Apply

Skills Required

network infrastructure service management networking protocols troubleshooting network operations switching eigrp networking bgp ccnp ospf routing fortigate firewall technical support incident management firewall fortinet cisco firewall ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Network Operations & Service Management

Good to have skills :Network Infrastructures, Fortinet FortiGate FirewallMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering high-quality support to enhance system performance and reliability.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate team performance to ensure alignment with project goals. Professional & Technical Skills:

-
Must To Have Skills:

Proficiency in Network Operations & Service Management.- Good To Have
Skills:

Experience with Network Infrastructures, Cisco Firewall, Fortinet FortiGate Firewall.- Strong understanding of network protocols and troubleshooting techniques.- Experience with server management and operating system-level support.- Familiarity with incident management and service request processes.
Additional Information:- The candidate should have minimum 5 years of experience in Network Operations & Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification
15 years full time education

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Infra Tech Support Practitioner